Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Caden Hammond

Salem,OR

Summary

Proven track record in enhancing customer satisfaction and team productivity at Valvoline Instant Oil, showcasing deadline-oriented precision and exceptional verbal communication. Leveraged creative solutions to boost service quality, achieving significant improvements in operational efficiency. Expert in detailed vehicle care and sales strategies, driving results beyond expectations.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Detail Specialist/Auto Sales Associate

Salem Auto Center
07.2024 - Current
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Collected and disposed of trash in vehicle console spaces and under seats.
  • Test drove vehicles and reported identified issues to management.
  • Provided exceptional customer service and addressed customer inquiries.
  • Applied protective agents, including sealants, to protect surfaces.
  • Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
  • Inspected vehicles and equipment for visible damage.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Followed safety guidelines for cleaning vehicles and equipment.
  • Utilized high-pressure washers to clean vehicles and equipment.
  • Checked and replaced windshield wipers on vehicles and equipment.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Polished windows and mirrors of vehicles and equipment.
  • Applied wax and sealants to exterior of vehicles and equipment.
  • Wiped down and polished interior and exterior surfaces.
  • Performed detailed vacuuming of interior and exterior of vehicles and equipment.
  • Used specialized cleaning products to remove stains from interior and exterior surfaces.
  • Removed dirt and debris from vehicle and equipment interiors.
  • Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
  • Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
  • Applied chemicals and used high-pressure wash and scrubbers to clean rims.
  • Responded to customer enquiries via telephone and email.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Answered telephone and email inquiries from potential customers.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Prepared purchased vehicles and completed final delivery checks.
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Listened to customer needs and desires to identify and recommend optimal products.

Pre Washer

Willamette Mist
06.2023 - 01.2024
  • Inspected incoming vehicles, assessed condition, and took note of any current damage prior to starting wash or detail.
  • Used scrapers, brushes and cleaners to eliminate layered on dirt, mud, or debris.
  • Cleaned windows, mirrors, headlights, taillights, and waxed, and power buffed exterior.
  • Answered customer questions on pricing, products, procedures, and materials used.
  • Kept equipment in good working order and properly stored between jobs.
  • Trained new employees on proper washing procedures and company policies.
  • Cleaned wash equipment after shift and confirmed proper storage.
  • Pressure washed car exterior, wheel wells, and tires.
  • Disinfected steering wheel, handles, seats, and other interior fixtures.
  • Inspected washing tools, equipment, and materials daily for damage or needed repairs.
  • Maintained clean and hazard-free work areas.
  • Greeted customers and guided cars into washing and detailing area.
  • Used screwdrivers and pliers to assemble and disassemble components.
  • Drew samples for laboratory analysis and tested solutions for conformance to specifications such as acidity or specific gravity.
  • Washed more than 250 cars items per shift.

Bay Technition/Lead Customer Service Advisor

Valvoline Instant Oil
01.2023 - 09.2023
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Planned schedules and workflows based on expected customer demands.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Cross-trained and provided backup support for organizational leadership.
  • Sought ways to improve processes and services provided.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Delivered prompt service to prioritize customer needs.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

High School Diploma -

Sprague High School
Salem, OR
06.2024

Skills

  • Deadline-oriented
  • Verbal Communication
  • Creative solutions
  • Accuracy and Precision
  • Deescalation
  • Excellent customer service

Certification

ASE Steering and suspension

ASE Engine Performance

SP2 Certifications-4


Timeline

Detail Specialist/Auto Sales Associate

Salem Auto Center
07.2024 - Current

Pre Washer

Willamette Mist
06.2023 - 01.2024

Bay Technition/Lead Customer Service Advisor

Valvoline Instant Oil
01.2023 - 09.2023

High School Diploma -

Sprague High School

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