Summary
Overview
Work History
Education
Skills
Timeline
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Caden Helm

Norman

Summary

Hardworking and passionate worker dedicated to upholding standards. With a customer service background I am able to communicate effectively with others and work in a team setting. Adaptable and ready to collaborate and work with a good team.

Overview

2
2
years of professional experience

Work History

Crew Member

OU Nightly
08.2024 - Current
  • Operated broadcast camera in the studio
  • Traveled to sites, set up camera, tripod, lights, and microphones, and set up LiveU to connect with broadcast for live-shots
  • Operated as floor director in the studio where I communicated with the show director, set up the set, and aided the camera operators with where they need to be and when

Student Production Assistant

SoonerVision
10.2024 - Current
  • Operated camera for OU men's and women's basketball games, which includes building, faxing, and tearing down, and both handheld and broadcast cameras
  • Trained on replay and graphics for sporting events
  • Operated as big screen technical director for women's volleyball
  • Ran camera, set up microphones, and set up set for Coaches Corner show
  • Created player packages to be used on the Coaches Corner show

Server/Server Trainer

Texas Roadhouse
12.2023 - 06.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.

Server

Red Robin
10.2023 - 12.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Host

Red Robin
04.2023 - 10.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

Education

Bachelor of Arts - Journalism

University of Oklahoma
Norman
05.2028

High School Diploma -

Owasso High School
Owasso, OK
05.2024

Skills

  • Strong Work Ethic
  • Exceptional Customer Service
  • Team Leadership
  • Strong Communication Skills
  • Cash Handling
  • Guest Engagement

Timeline

Student Production Assistant

SoonerVision
10.2024 - Current

Crew Member

OU Nightly
08.2024 - Current

Server/Server Trainer

Texas Roadhouse
12.2023 - 06.2024

Server

Red Robin
10.2023 - 12.2023

Host

Red Robin
04.2023 - 10.2023

Bachelor of Arts - Journalism

University of Oklahoma

High School Diploma -

Owasso High School

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Caden Helm