Dynamic professional with experience in managing operations within lodge facilities. Expertise in training staff, improving customer service, and implementing efficient scheduling practices to boost productivity and guest satisfaction.
Overview
3
3
years of professional experience
Work History
Outside Staff Manager
Neals Lodges
05.2024 - 08.2025
Managed daily operations to ensure seamless guest experiences in lodge facilities.
Trained and mentored staff on customer service best practices and operational procedures.
Coordinated scheduling and staffing to optimize team performance during peak seasons.
Resolved guest inquiries and complaints promptly, improving overall satisfaction ratings.
Managed staff schedules to ensure adequate coverage during peak business hours, reducing overtime costs.
Irrigation Technician
RKW Landscaping and Irrigation
05.2022 - 04.2024
Installed and repaired irrigation systems to ensure optimal water distribution across landscapes.
Conducted routine maintenance checks on irrigation equipment for efficiency and reliability.
Diagnosed and resolved issues related to irrigation system performance using industry-standard tools.
Collaborated with landscape teams to design effective irrigation layouts tailored to specific plant needs.
Installed irrigation systems for all types of customers, both residential, and commercial.
Curbside Shopper
HEB Grocery Store
12.2023 - 03.2024
Assisted customers with online orders, ensuring accurate item selection and timely fulfillment.
Managed inventory levels, reducing discrepancies through regular audits and efficient stock rotation.
Collaborated with team members to streamline order picking processes, enhancing overall efficiency.