Dedicated professional with strong skills in customer service, conflict resolution, and safety compliance. Experienced in maintaining high safety standards and ensuring customer satisfaction in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Security Team
Jiffy Lube Live
Bristow, Virginia
06.2024 - Current
Worked well with my coworkers in very stressful environments to make sure customers' safety was guaranteed.
Practiced many conflict resolution skills and helped de-escalate conflicts between individuals.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant Manager
Pevs Paintball
Aldie, Virginia
09.2021 - 10.2023
Managed inventory and supplied necessary equipment to paintball referees.
Coordinated daily operations and scheduling for paintball events to ensure smooth execution.
Trained new hires in effective refereeing techniques to enhance team performance.
Ensured equipment met safety standards and was ready for use, promoting a safe environment.
Resolved any questions or complaints to help with the guests' overall experience.
Lifeguard
VAPS
Haymarket, Virginia
05.2021 - 09.2023
Administered immediate first aid during emergencies, ensuring safety and prompt care.
Monitored swimming areas for safety and compliance with regulations.
Assisted pool patrons with inquiries, enhancing their experience and satisfaction. with any needs or questions that they might have.
Checked all pools for operational status and assisted in maintaining proper functioning.
<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG