Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cadence MacKay

Locust Grove,VA

Summary

Dedicated Pet Care Specialist with experience at PetSmart, skilled in client communication and critical thinking. Successfully enhanced customer satisfaction through effective pet care education. Proven ability to administer medications and modify pet behavior, ensuring optimal health and safety for animals under care.

Overview

2
2
years of professional experience

Work History

Pet Care Specialist

PetSmart
09.2023 - Current
  • Maintained a safe and clean environment for pets by regularly sanitizing living spaces and play areas.
  • Handled animals safely and remained calm in different situations.
  • Administered medications as prescribed to ensure the wellbeing of pets under care.
  • Kept kennels clean, tidy and spaces stocked with items for pet or staff needs.
  • Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition.
  • Educated pet owners on best practices for maintaining optimal health, safety, and happiness for their animals at home.
  • Helped potential adopters navigate processes, completed paperwork and assessed suitability for animal care.
  • Tracked information about pet health, behavior and food and fluid intake for diagnostic purposes.
  • Modified or help others modify pet behavior with proven, safe strategies.
  • Collaborated with veterinarians to address any health concerns or emergencies promptly.
  • Coordinated promotional events aimed at driving awareness of services offered ultimately leading to increased business.
  • Increased customer satisfaction through timely communication about their pets'' status and activities.
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Administered medications to animals in treatment and documented changes in condition.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Reset procedure rooms between appointments and disinfected equipment.

Assistant Dog Groomer

All Fur Pet Grooming LLC
06.2023 - 07.2023
  • Reduced stress in dogs by utilizing calming techniques and creating a soothing atmosphere during grooming sessions.
  • Promoted upselling of additional services or products while keeping each client''s best interests in mind as well as their pets'' wellbeing.
  • Contributed to a positive workplace environment through effective communication with team members and clients.
  • Increased repeat business by building rapport with clients, offering expert advice on at-home pet care, and setting up regular appointments.
  • Improved salon efficiency by organizing and maintaining grooming tools, equipment, and workstations.
  • Enhanced customer satisfaction by providing personalized dog grooming services based on breed and owner preferences.
  • Supported a safe work environment by identifying potential hazards or issues within the salon space and reporting them promptly for resolution.
  • Ensured the highest level of cleanliness within the salon by performing routine cleaning tasks and adhering to strict sanitation guidelines.
  • Collaborated closely with other staff members to ensure seamless coordination of services for each pet.
  • Assisted head groomer with handling various dog breeds, ensuring their safety and comfort during the grooming process.
  • Demonstrated adaptability by quickly learning new skills when needed or adjusting plans based on changing circumstances throughout the day.

Education

High School Diploma -

Orange County Highschool
Orange, VA
05.2023

Skills

    Client Communication

    Active Learning

    Critical Thinking

    Problem Identification

    Computer Literacy

    Adaptivity

    Attention to detail

    Research

    Teamwork

    Collaboration

    Writing

    Documentation

Timeline

Pet Care Specialist

PetSmart
09.2023 - Current

Assistant Dog Groomer

All Fur Pet Grooming LLC
06.2023 - 07.2023

High School Diploma -

Orange County Highschool

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Cadence MacKay