Caderina Moore
Memphis,TN
Summary
Dynamic Remote Pharmacy Representative at Go md usa with proven expertise in prescription processing and customer relationship management. Adept at utilizing problem-solving skills to enhance service quality and resolve issues efficiently. Recognized for exceptional communication and attention to detail, consistently exceeding customer expectations in a fast-paced environment.
Overview
12
12
years of professional experience
Work History
Remote Pharmacy Representative
Go md usa
Memphis, TN
08.2020 - 11.2025
- Built strong relationships with customers by providing quality service through attentive listening.
- Reviewed and managed prescription sales.
- Tech support online app.
- Communicated effectively with physicians' offices regarding prescription refills or changes.
- Utilized problem solving skills to troubleshoot issues that arose during the filling process of prescriptions.
- Processed prescription sales.
- Responded quickly to meet customer needs and resolve problems.
- Reviewed ACH transaction batches prior to submission to ensure accuracy of information provided.
- Processed patients payments.
- Processed claims in a timely matter.
- Processed Prior Authorizations.
- Documented macro.
- Provided excellent customer service by assisting, responding to, and resolving customer inquiries.
- Live chat assistance.
- Familiarity with user settings, preferences, and common productivity tools.
- HIPPA.
- Handled sensitive and confidential information with discretion to maintain department security.
- Provided guidance on products and services to members and assisted them with various banking transactions.
- Answered inquiries and provided information to members regarding services and products.
- Provided excellent customer service to members, with a special focus on resolving any issues in a timely and efficient manner.
- Built relationships with members through quality interactions that exceeded expectations.
- Participated in training sessions to improve knowledge of product features and benefits.
- Verified accuracy of data entry into computer system before finalizing any transaction.
- Researched discrepancies in accounts utilizing various resources available.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Experience in team supervision or operations management, preferably in an electronic filing or related administrative environment.
- Gained proficiency in Microsoft Office Suite applications, including Excel, Word, and PowerPoint.
- Utilized various software programs including Excel, Word, PowerPoint, Access and Outlook daily.
Remote Member Service Rep
MSR Spectraforce
Memphis, TN
03.2014 - 06.2020
- Assisted members with inquiries regarding account services and features.
- Processed member requests for account updates and changes efficiently.
- Answered incoming calls regarding membership benefits and services.
- Greeted customers in a friendly and professional manner.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Handled customer complaints in an efficient and courteous manner.
- Maintained accurate records of member interactions and transactions.
- Verified identity information on new accounts using established procedures.
- Responded promptly to emails from members seeking assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
Associate in Arts (A.A.) - Human Resources Management
Anthem Career College
Memphis, TN05.2015
Skills
- Data entry and management
- Microsoft Teams
- Office 365 security
- Microsoft To-Do
- Microsoft Word proficiency
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft PowerPoint proficiency
- Tech Support
- Insurance verification
- Pharmacy software proficiency
- HIPAA regulations
- Organization and prioritization
- Quality assurance
- Telephone etiquette
- POS system operation
- Proficient computer skills
- Excellent writing skills
- Skills assessments
- Schedule management
- Patient scheduling
- Tech savvy and avid computer user
- Multitasking
- Task prioritization
- Microsoft Office
- Ability to multi-task and navigate multiple systems
- Testing and troubleshooting
- Consultative Sales
- CRM software
- Call center experience
- Excellent communication
- Communicate with a friendly tone and professional demeanor
- Adaptability and flexibility
- Professionalism
- Clerical support
- Active listening
- Scheduling appointments
- Empathy
- Administrative support
- Background in contact center operations; BPO
- Prescription processing
- Sales enablement tools
- Critical Thinking
- Technical troubleshooting
- Attention to detail
- Live Chat
- Claims processing software
- Medical terminology
- Accuracy and precision
- Policy interpretation
- Payments posting
- Claims trend analysis
- Sales strategies
- Sales supervision
- Experience with Salesforce, QuickBase, or other database platforms
- Excellent written and verbal communication skills
- Proven ability to multitask and manage competing priorities in a fast-paced environment
- Sales reviews
- Highly skilled in using office software such as Microsoft Word, Excel, PowerPoint, and Outlook
- Problem solving
- Effective communication
- Conflict resolution
- MS office
- Data entry
- keyboarding Proficiency
- Benefits administration
- Claims processing
- Customer relationship management
- Benefits strategy development
Timeline
Remote Pharmacy Representative
Go md usa
08.2020 - 11.2025
Remote Member Service Rep
MSR Spectraforce
03.2014 - 06.2020
Associate in Arts (A.A.) - Human Resources Management
Anthem Career College