KRYSTAL M. TAYLOR
Moss,TN
Summary
Customer service and operations professional with over a decade of experience enhancing operational efficiency and resolving customer concerns. Expertise includes team training, technical support, and relationship management. Known for adaptability and delivering high-quality service in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Remote Customer Service Representative
U-Haul
Phoenix, AZ
02.2024 - Current
- Delivered remote customer support, addressing inquiries and issues in a fast-paced environment, contributing to overall customer satisfaction.
- Assisted customers with truck rental pickups and returns via web and mobile platforms, ensuring smooth transaction experiences.
- Resolve billing discrepancies, late fees, payment processing issues, and disputed charges.
- Created and managed customer dispute cases related to rental and location concerns, facilitating timely resolutions.
- Process payments for storage facilities, truck rentals, and toll charges.
- Train and mentor new employees while promoting teamwork, integrity, and service excellence.
Self Contractor / Certified Pilot Driver
Pilot Center Service
Warren, PA
11.2022 - 01.2024
- Served as Washington Certified Pilot Driver and WitPak Certified escort for heavy haul transportation projects, ensuring safe and efficient transport.
- Led high-pole escort operations for oversized wind tower transportation across multiple states.
- Coordinated logistics and ensured compliance for long-distance transportation projects, streamlining processes for timely deliveries.
- Relayed road hazards, construction updates, and route changes to transportation teams in real time, enhancing operational awareness.
- Maintained detailed travel documentation including mileage, fuel, lodging, and operational expenses.
Facility Manager
SafeNest Storage
09.2017 - 11.2022
- Trained and developed 5 new facility managers across multiple locations, enhancing operational consistency.
- Managed daily operations, coordinated maintenance, communicated with vendors, and oversaw facility to ensure seamless functionality.
- Opened and organized a new storage facility in collaboration with construction teams and local fire departments.
- Managed staffing coverage and operational support for multiple store locations.
- Designed a custom call-tracking coding program supporting operations across 11 facilities.
- Generated operational reports including move-ins, move-outs, and rate comparisons.
- Developed community partnerships and marketing initiatives, boosting business visibility and engagement.
- Built strong customer relationships resulting in increased leases and reservations.
- Provided IT support for employees involving hardware, software, and internet troubleshooting.
Education
Associate of Applied Science - Computer Information Technology
Catawba Valley Community College
Hickory, NC05-2017
Skills
- Online Customer Support
- Customer Issue Resolution
- Client relations
- Payment processing
- Technical Support & Troubleshooting
- Issue Tracking
- Data Entry Management
- Microsoft Office Suite & Excel
- PowerPoint
- Mac OS & Windows Systems
- Operations Management
- Records management
- Inventory Management
- Customer Feedback Analysis
- Collaborative Problem-Solving
- Conflict Resolution
- Communication & Organization
- Digital Communication
Certification
- Notary Public, Catawba County, 2014
- Dean's List, Catawba Valley Community College, 2015
- High Honors, Catawba Valley Community College, 2017
- Member, Phi Theta Kappa Honor Society, 2017
Software And Systems
- PeopleSoft
- Lotus Notes
- Adobe Photoshop
- Adobe Illustrator
- WebSelfStorage
- SiteLink
- Lockerfox
- VisionNet
- CVR
- Open Items Database
- PowerPoint
- Excel
- IWork
- ILife
Timeline
Remote Customer Service Representative
U-Haul
02.2024 - Current
Self Contractor / Certified Pilot Driver
Pilot Center Service
11.2022 - 01.2024
Facility Manager
SafeNest Storage
09.2017 - 11.2022
Associate of Applied Science - Computer Information Technology
Catawba Valley Community College