CADINA HICKS
Brooklyn,NY
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Assistant Transit Management Analyst II
Metropolitan Transportation Authority, MTA
Brooklyn, NY
04.2024 - Current
- Improved operational efficiency by streamlining processes and implementing best practices in management analysis.
- Developed comprehensive reports, providing valuable insights into business performance and aiding in strategic planning efforts.
- Served as a subject matter expert on management analysis principles, providing valuable counsel to stakeholders during critical business planning sessions.
- Performed detailed financial analyses to support budgeting decisions and resource allocation efforts within the company.
- Utilized PeopleSoft to perform account reconciliations, investigate payment pr billing discrepancies, enter requisitions, monitor purchase order account activity for vendors, and budget modifications.
Manager of Administration Systems
United Way of New York City
New York, NY
10.2023 - 04.2024
- Enhanced interdepartmental communication by organizing regular meetings and fostering open dialogue between teams.
- Spearheaded special projects aimed at maximizing company resources efficiently while minimizing potential risks associated with such ventures.
- Implemented an electronic document management system to simplify record-keeping processes and reduce physical storage needs substantially.
- Initiated workplace safety protocols to maintain compliance with industry regulations while promoting a safe working environment for all employees.
- Streamlined administrative processes by implementing efficient organizational systems, resulting in reduced operational costs and enhanced productivity.
- Assessed current workflow processes and identified areas for improvement, leading to streamlined task completion times across various departments.
- Collaborated with cross-functional teams on corporate initiatives, enhancing overall organizational effectiveness and driving positive change throughout the company.
AP/AR Manager
SCENIC CORPORATION OF NEW YORK
Brooklyn, NY
06.2022 - 10.2023
- Communicated with stockholders and other investors to provide information and to raise capital
- Reviewed collection reports determining status of collections and amount of outstanding balances
- Established and maintained relationships with individual and business customers and provided assistance with problems these customers may encounter
- Evaluated financial reporting systems, accounting and collection procedures, and investment activities and made recommendations for changes to procedures, operating systems, budgets and other financial control functions
- Developed and analyzed information to assess current and future financial status of firms
AR Billing Specialist
SCENIC CORPORATION OF NEW YORK
Brooklyn, NY
08.2022 - 06.2023
- Operated computers programmed with accounting software to record, store, and analyzed information
- Calculated costs of materials, overhead and other expenses, based on estimates, quotations and price lists
- Calculated, prepared and issue bills, invoices, account statements and other financial statements according to established procedures
- Classified, recorded and summarized numerical and financial data to compile and keep financial records, using journals, and ledgers and computers
- Accessed computerized financial information to answer general questions and give details on specific accounts
- Matched order forms with invoices and recorded necessary information
- Operated 10-key calculators, typewriters, and copy machines to perform calculations and produced documents
- Debited, credited, and totaedl accounts on computer spreadsheets and databases, using specialized accounting software
- Performed general office duties, such as filing, answering telephones, and handling routine correspondence
- Complied with federal, state and company policies, procedures, and regulations
- Reconciled and noted and reported discrepancies found in records
Customer Billing Specialist
TOTAL FIRE PROTECTION
Brooklyn, NY
10.2018 - 12.2021
- Delivered expert project support by handling a wide range of project requests and special requirements
- Reviewed and posted daily payments
- Checked monthly reports and analyzed billing data to identify trends and discrepancies
- Maintained accurate and complete billing system and process
- Prepared, reviewed and sent out collection letters on set schedule
- Developed and implemented effective billing processes to improve accuracy and efficiency
- Generated requests for refund checks for overpayment
- Utilized payment tracking system to ensure accurate billing and timely payments
- Assisted billing team with other value-added projects
- Identified trends and provided feedback regarding billing issues and uncollectible accounts
- Resolved customer inquiries regarding billing, charges, and payments
- Collaborated with business partners to resolve, improve and implement solutions
- Negotiated payment terms and contracts with clients
- Prepared monthly and quarterly internal and external financial reports
- Investigated and researched circumstances and background of tax complaints and inquiries
- Fixed minor problems, such as equipment jams and notified repair personnel of major equipment problems
- Resolved discrepancies in accounting records
- Kept records of invoices and support documents
Office Manager
CAM ENERGY HEATING & AIR CONDITIONING, INC
Brooklyn, NY
11.2015 - 10.2018
- Supervised administrative staff, driving front office operations and continuous workflow
- Resolved customer inquiries and complaints with timeliness and professionalism
- Implemented office procedures, creating streamlined processes
- Managed office flow by providing direct support to visitors
- Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies
- Acted as point person for office equipment setup and end-user training and support
- Delivered quality customer service to staff and customers
- Leveraged multi-line phone system to answer and transfer calls to staff members
- Led meetings, keeping staff informed of changes or new requirements in policies and procedures
- Assisted with the development of marketing and promotional materials
- Purchased office supplies and equipment to replenish inventory
- Fostered relationships with vendors to expedite orders, repairs and maintenance
- Cleaned and organized office, maintaining orderliness and reducing contamination
- Created staff schedules based on established guidelines and priorities
- Trained and onboarded new office staff members
- Optimized office policies, meeting internal needs while upholding organizational standards
Education
MBA - Master's In Business Administration -
Louisiana State University Shreveport
12.2022
B.S In Business Administration -
St. Joseph's College - Brooklyn Campus
Brooklyn, NY05.2012
Skills
- Operations Oversight
- Staff Management
- AP/AR Duties
- Process Improvements
- POS Systems Expert
- Credit Card Processing
- Business Operations
- Customer Relations
- Employee Training
- Organization
- Customer Service
- Office Management
- Quickbooks
- PeopleSoft
Personal Information
Title: Businesses Administrative Manager
Timeline
Assistant Transit Management Analyst II
Metropolitan Transportation Authority, MTA
04.2024 - Current
Manager of Administration Systems
United Way of New York City
10.2023 - 04.2024
AR Billing Specialist
SCENIC CORPORATION OF NEW YORK
08.2022 - 06.2023
AP/AR Manager
SCENIC CORPORATION OF NEW YORK
06.2022 - 10.2023
Customer Billing Specialist
TOTAL FIRE PROTECTION
10.2018 - 12.2021
Office Manager
CAM ENERGY HEATING & AIR CONDITIONING, INC
11.2015 - 10.2018
MBA - Master's In Business Administration -
Louisiana State University Shreveport
B.S In Business Administration -
St. Joseph's College - Brooklyn Campus