Cadnaan Ali
Columbus
Summary
Results-driven IT Support Specialist skilled in troubleshooting and network management. Delivers technical support that enhances system reliability and user satisfaction. Experienced in monitoring IT systems and managing support operations to optimize performance.
Overview
4
4
years of professional experience
Work History
IT Support Specialist
McDonald's
Columbus
03.2024 - 11.2025
- Delivered technical support to employees, resolving software and hardware issues to minimize downtime.
- Troubleshot network connectivity problems, ensuring uninterrupted operations in the restaurant.
- Assisted in setting up and maintaining POS systems for efficient customer transactions.
- Trained staff on effective use of technology and troubleshooting common issues to enhance overall tech proficiency.
- Monitored IT systems to identify potential problems before they affected operations.
- Conducted routine maintenance checks on computer systems and peripherals for optimal performance.
IT Field Technician
State Farm
Columbus
01.2023 - 02.2024
- Installed and configured hardware and software for various devices.
- Delivered technical support to over 100 employees across multiple locations, ensuring minimal disruption to operations.
- Diagnosed and resolved issues with network connectivity and systems performance.
- Facilitated implementation of new technologies and upgrades, enhancing system capabilities and user experience.
- Oversaw server backups using Veritas Backup Exec software suite, safeguarding critical data and ensuring recovery readiness.
- Managed Cisco routers by configuring routing protocols such as OSPF, EIGRP and BGP.
IT Support Specialist
ActionLink
Columbus
04.2022 - 01.2023
- Served as first point of contact for incoming technical service calls and emails, providing timely support.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Troubleshot network connectivity issues, enabling uninterrupted operations in the restaurant.
- Set up and maintained POS systems, facilitating efficient customer transactions.
- Monitored IT systems to identify potential problems before they affected operations.
- Used remote login tools to assist clients with technical and product questions.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Skills
- Network troubleshooting
- Issue troubleshooting
- Remote support
- Remote assistance
- System monitoring
- Hardware installation
- POS system maintenance
- Customer support
- Time management
Timeline
IT Support Specialist
McDonald's
03.2024 - 11.2025
IT Field Technician
State Farm
01.2023 - 02.2024
IT Support Specialist
ActionLink
04.2022 - 01.2023