Caedon Crowley
Jacksonville
Summary
Detail-oriented Sales and Service Technician with extensive experience in automotive service, team leadership, and sales. Demonstrates strong technical skills in troubleshooting and maintaining equipment while fostering client relationships. Proven success in enhancing operational efficiency and customer satisfaction through effective problem-solving and collaboration. Committed to maintaining high service standards and contributing to team success.
Overview
4
4
years of professional experience
Work History
General Service Technician
big chief tire
Jacksonville
06.2025 - Current
- Performed routine maintenance and repairs on vehicles, including oil changes, tire rotations, brakes, and exhaust systems.
- Performed tire rotations, alignments, and installations efficiently.
- Inspected vehicles to identify maintenance needs and potential issues.
- Guided customers through service inquiries and recommended products tailored to their needs.
- Coordinated with team members to achieve on-time service delivery and enhance customer satisfaction.
- Maintained accurate service records and provided timely updates to customers, ensuring transparency in service progress.
- Adhered to safety protocols while handling tools and equipment carefully.
Warehouse Worker
UPS
11.2024 - 04.2025
- Handled incoming and outgoing packages in a fast-paced warehouse setting.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Sorted and organized packages by destination and delivery route to optimize delivery efficiency.
- Operated scanning equipment to ensure accurate tracking of inventory and shipments.
- Maintained cleanliness and safety standards in the warehouse environment.
- Organized warehouse space for efficient storage of products.
- Assisted in training team members on proper material handling techniques to enhance workplace safety.
Sales Representative
North FL Marketing
08.2024 - 10.2024
- Conducted business-to-business sales and represented clients in various industries.
- Presented product features and benefits to potential customers effectively.
- Created customized sales strategies to effectively sell and upsell services to new and existing clients.
- Cultivated strong client relationships to effectively identify and address marketing needs.
- Conducted market research to uncover new sales opportunities and emerging trends.
- Utilized CRM software to track leads and manage customer interactions.
- Addressed customer inquiries and resolved issues promptly and professionally.
Various Advancing Roles (Service Tech to 5S Manager)
Discount Tire
10.2022 - 08.2024
- Progressed through multiple roles from Service Tech to 5S Manager, demonstrating initiative and leadership growth.
- 5S Manager: Managed entire service area, inventory, shipping, and weekly order logistics.
- Crew Chief: Coordinated service staging and resolved complex vehicle issues through teamwork and collaboration.
- Service Coordinator: Managed service areas and supervised assigned employees.
- Assistant Manager: Managed backroom operations and supported sales recovery efforts during injury recovery.
- Service Tech: Conducted routine vehicle maintenance and basic automotive services to ensure operational reliability.
Back of House Team Member
Zaxby’s
04.2022 - 06.2022
- Prepared food items following health and safety guidelines.
- Followed recipes to ensure consistent food quality and presentation.
- Operated kitchen equipment safely and efficiently.
- Maintained cleanliness in kitchen and service areas.
- Prepared food orders and maintained cleanliness of kitchen areas.
- Assisted team members during busy shifts to maintain operational flow.
- Collaborated with team to efficiently fulfill customer orders and enhance service speed.
- Monitored inventory levels and communicated shortages to management for timely replenishment.
Education
GED -
Duval Virtual Instruction Academy
Jacksonville, FL01.2024
Skills
- Automotive service and repairs
- Vehicle inspection and diagnostics
- Parts ordering
- Maintenance documentation
- Safety compliance and tool handling
- Inventory management
- Warehouse operations
- Problem solving and analysis
- Time management
- Sales interaction
- Sales techniques
- Market research
- Service coordination
- Team leadership
- Collaboration and teamwork
- Effective communication skills
- Relationship management
Timeline
General Service Technician
big chief tire
06.2025 - Current
Warehouse Worker
UPS
11.2024 - 04.2025
Sales Representative
North FL Marketing
08.2024 - 10.2024
Various Advancing Roles (Service Tech to 5S Manager)
Discount Tire
10.2022 - 08.2024
Back of House Team Member
Zaxby’s
04.2022 - 06.2022
GED -
Duval Virtual Instruction Academy