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Associate Principal Engineer

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Dynamic IT professional with over 20 years of experience in technical support and troubleshooting, demonstrating a proven track record of efficiently resolving complex issues. Expertise encompasses a wide range of operating systems and software applications, ensuring seamless user experiences and optimal system performance. Currently advancing skills through enrollment in a Cybersecurity program, focusing on network security and system administration to remain at the forefront of the evolving technological landscape. Committed to leveraging extensive knowledge and continuous learning to drive organizational success and enhance security protocols.

IT professional with extensive experience in delivering technical support across diverse environments. Recognized for exceptional customer service and first-call resolution, effectively translating complex technical issues for non-technical users. Proven ability to enhance operational efficiency through innovative problem-solving and collaboration.

System Administrator/Lan Administrator/Technical Desktop Support Specialist/Helpdesk Technologically sophisticated IT support and training Specialist with hands-on experience in project life-cycle management for technical and hardware applications. Proven desktop and network troubleshooting skills, with project management in PC refresh competency. Season professional with more than 28 yrs. of experience to support and maximize productivity. Expertise in: Help Desk & Hardware Support, First & Second Level PC Support, Project Management, System Upgrades / Conversions, Lan / Wan Architecture, Escalation Resolution, Peer-to-Peer User Groups, Web Contents, Customer Service, Systems Integrations, Mult-Platform Networking, Information Technology

Dynamic tech specialist with a proven track record, adept in virtualization software, and exceptional at customer service. Excelled in complex problem-solving and technical support, enhancing system efficiency and user satisfaction. Skilled in hardware upgrades and interpersonal communication, my role significantly contributed to streamlining operations and improving customer experience.

Cael Reger

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A/V Tech

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Associate of Arts - Music

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Black Hawk College

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