Caeley Becerra
Jacksonville,NC
Summary
Dynamic Office Manager with a strong background in customer service and staff scheduling at Dance Theater Of Jacksonville. Proven ability to enhance operational efficiency and foster positive relationships, resulting in increased client retention. Skilled in social media marketing and committed to delivering exceptional experiences while maintaining a clean and safe environment.
Overview
3
3
years of professional experience
Work History
Office Manager
Dance Theater Of Jacksonville
08.2024 - Current
- Coordinated staff schedules to optimize coverage during peak hours and maintain service quality.
- Managed daily studio operations, including scheduling classes and coordinating events.
- Cultivated positive relationships with students and parents to foster a welcoming environment.
- Promoted positive word-of-mouth referrals by consistently delivering exceptional customer service experiences.
- Maintained a clean, safe environment for students by enforcing strict safety guidelines during classes and regular maintenance of facilities.
- Built a strong online presence through social media, website updates, and email marketing campaigns to attract new clients and keep current ones informed about upcoming events or promotions.
Server
El Arriero Mexican Restaurant
09.2024 - 01.2025
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Assisted with menu recommendations, enhancing guest satisfaction and dining enjoyment.
- Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
- Accurately processed orders using point-of-sale systems, ensuring timely service delivery.
Guest Service Representative
Nothing Bunt Cakes
04.2023 - 05.2024
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed point-of-sale transactions accurately, ensuring a smooth checkout experience for customers.
- Collaborated with team members to streamline processes and improve overall operational efficiency.
- Developed strong product knowledge to effectively recommend items and increase customer satisfaction.
- Trained new employees on customer service protocols and company standards for consistency.
- Assisted in maintaining product displays and inventory levels to enhance store presentation.
Hostess
El Arriero Mexican Restaurant
07.2022 - 09.2023
- Greeted and seated guests, ensuring optimal dining experience and flow.
- Managed reservation system, coordinating seating arrangements for efficiency.
- Assisted in training new staff on customer service protocols and restaurant procedures.
- Collaborated with kitchen staff to communicate guest needs and special requests promptly.
Education
Associate of Arts - Nursing
Coastal Carolina Community College
Jacksonville, North Carolina, NC06-2026
High School Diploma -
Jacksonville High School
Jacksonville, NC06-2024
Skills
- Office management
- Customer service
- Staff scheduling
- Event coordination
- Social media marketing
- Point-of-sale systems
- Time management
- Communication skills
- Strong work ethic
- Cash handling
- Sales and upselling
Accomplishments
- Recognized for strong performance and ability to learn quickly, earning a promotion within the first six months of employment.
Timeline
Server
El Arriero Mexican Restaurant
09.2024 - 01.2025
Office Manager
Dance Theater Of Jacksonville
08.2024 - Current
Guest Service Representative
Nothing Bunt Cakes
04.2023 - 05.2024
Hostess
El Arriero Mexican Restaurant
07.2022 - 09.2023
Associate of Arts - Nursing
Coastal Carolina Community College
High School Diploma -
Jacksonville High School