- Coordinated schedules and assignments to maximize team productivity.
- Evaluated staff performance and resolved issues to maintain operational standards.
- Managed guest check-in and check-out procedures, reservations, and payments.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Monitored staff performance and addressed issues.
- Streamlined guest service procedures to improve customer satisfaction.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Tracked inventory of supplies to ensure adequate stock levels. and ordered materials for operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained accurate records of guest information and billing transactions.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Oversaw cash and credit card payment transactions at the front desk.
- Developed and maintained booking databases, tracking event schedules and client information.
Restocked shelves promptly after deliveries to maintain product availability. promptly after delivery of shipments to ensure product availability.
Maintained an organized work environment, enhancing efficiency and workflow.