Caelin Housley
Palm Coast,FL
Summary
Capable Patient Representative dedicated to providing superior support for patients needing reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Consumer Access Specialist
AdventHealth ER
07.2023 - Current
- Improved client access to resources by implementing efficient scheduling and appointment systems.
- Enhanced data accuracy in patient records through meticulous documentation of access-related information.
- Streamlined the registration process for new patients, resulting in reduced wait times and increased satisfaction.
- Collaborated with interdisciplinary teams to ensure timely and appropriate patient care coordination.
Retail Store Manager/Social Media Manager
FoxTrot Boutique
06.2022 - 06.2023
- Promoted to Retail Store/Sales Manager after starting as a Sales Associate
- Managed a team of 6 Sales Associates
- Responsible for assigning monthly schedule
- Responsible for bi-weekly payroll
- Responsible for online sales
- Managed inventory and organized events
- Responsible for daily social media posts on Instagram, Pinterest, TikTok, Facebook, and Snapchat
- Managed Shopify website
- Organized photo shoots and store layout.
Nursing Student Volunteer
Quail Ridge Rehab & Living Center
01.2022 - 12.2022
- Enhanced patient care by assisting nurses with daily tasks and providing support.
- Contributed to a positive healthcare environment through compassionate communication and active listening skills.
- Assisted in administering medications, monitoring vital signs, and documenting patient information for accurate medical records.
- Increased patient satisfaction by providing emotional support during difficult times and helping them feel comfortable throughout their hospital stay.
Server
Power House Seafood And Grill
05.2020 - 05.2021
- Served tables while also attending college at the University of Arkansas
- Worked large parties on the weekends
- Helped with catering.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Receptionist
Chrysalis Day Spa & Skin Care
05.2018 - 05.2020
- Scheduled appointments
- Answered the phones and took payments over the phone
- Set up rooms for upcoming appointments and assisted with laundry.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Personal Trainer
Play By Play Gymnastics
01.2015 - 08.2017
- Taught gymnastics and trained the 5-10-year-old age group
- Planned gymnastics routines and taught water aerobics
- Helped with child care in the mornings and took calls.
- Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions.
Student Volunteer
Lifenet Emergency Medical Services
01.2014 - 03.2015
- Enhanced community outreach by organizing and participating in various volunteer events.
- Boosted team morale and productivity by consistently providing support and encouragement to fellow volunteers.
- Developed strong organizational skills by managing schedules, budgets, and resources for multiple volunteer projects simultaneously.
- Strengthened interpersonal communication abilities through constant interaction with diverse populations during volunteering events.
- Rode on LifeNet to respond to calls to assist in emergency situations
Education
Bachelor of Science - Public Health
Walden University – College of Human Sciences
Minneapolis, MN02.2024
John Brown University – Bachelors of Nursing Program
Siloam Springs, OK01.2021
University of Arkansas – College of Education and Health Professions
Fayetteville, AR01.2020
Oklahoma State University – College of Education and Human Sciences
Stillwater, OK01.2019
Skills
- Management
- Communication
- Microsoft Office
- Excel
- Patient Care
- Sales
- Medication Administration
- Electronic Health Record Systems (EHR)
- Customer Support
- Network Configuration
Affiliations
- The National Society of Leadership and Success
Certification
Culturally Competent Nursing Care: A Cornerstone
(i) Delivering Culturally and Linguistically
Competent Nursing Care
(ii) Providing Effective Communication and Language Assistance Services
(iii) Supporting Culturally and Linguistically Competent Organizations
Date Completed 5/4/2023
5/7/2023 5/21/2023
of Caring
Timeline
Consumer Access Specialist
AdventHealth ER
07.2023 - Current
Retail Store Manager/Social Media Manager
FoxTrot Boutique
06.2022 - 06.2023
Nursing Student Volunteer
Quail Ridge Rehab & Living Center
01.2022 - 12.2022
Server
Power House Seafood And Grill
05.2020 - 05.2021
Receptionist
Chrysalis Day Spa & Skin Care
05.2018 - 05.2020
Personal Trainer
Play By Play Gymnastics
01.2015 - 08.2017
Student Volunteer
Lifenet Emergency Medical Services
01.2014 - 03.2015
Bachelor of Science - Public Health
Walden University – College of Human Sciences
John Brown University – Bachelors of Nursing Program
University of Arkansas – College of Education and Health Professions
Oklahoma State University – College of Education and Human Sciences
Culturally Competent Nursing Care: A Cornerstone
(i) Delivering Culturally and Linguistically
Competent Nursing Care
(ii) Providing Effective Communication and Language Assistance Services
(iii) Supporting Culturally and Linguistically Competent Organizations
Date Completed 5/4/2023
5/7/2023 5/21/2023
of Caring
Similar Profiles
Jennifer MaldonadoJennifer Maldonado
EMT at AdventHealth Carrollwood-EREMT at AdventHealth Carrollwood-ER
ETHAN ROSERETHAN ROSER
SMALL BUSINESS OWNER at ER Remodeling LLC - ER Lawn & Landscape LLCSMALL BUSINESS OWNER at ER Remodeling LLC - ER Lawn & Landscape LLC
HEATHER BRYANT RT(R)(CT)HEATHER BRYANT RT(R)(CT)
Lead Radiology /Medical Laboratory Technologist at ER of TEXAS-TEXOMALead Radiology /Medical Laboratory Technologist at ER of TEXAS-TEXOMA