Caesey Pena
New York
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences, also being ab;e to make reservations and be able to get upload and complete paperwork.
Overview
5
5
years of professional experience
Work History
Receptionist in 14B
Mount Sinai West
05.2024 - Current
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted with planning office events and meetings for smooth execution.
- Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected [Type] payments, processed transactions and updated relevant records.
Nail technician
Nail salon
06.2021 - 07.2023
- Established strong client relationships through exceptional customer service and communication skills.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Communicated effectively with management concerning important customer issues.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
Retail associate
Marshalls
02.2021 - 06.2021
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Maintained clean sales floor and straightened and faced merchandise.
Sales associate
Finish line
06.2020 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
high school -
New heights Academy Charter school
06.2019
Skills
- Service Excellence
- Collaborative Teamwork
- Numerical Proficiency
- Strong Interpersonal Communication
- Fluent in English
- Fluent in Spanish
- Outstanding Communication Skills
- Organization
- Computer Skills
- MS Excel
- MS Word
- Outlook
- Organization skills
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Receptionist in 14B
Mount Sinai West
05.2024 - Current
Nail technician
Nail salon
06.2021 - 07.2023
Retail associate
Marshalls
02.2021 - 06.2021
Sales associate
Finish line
06.2020 - 08.2020
high school -
New heights Academy Charter school
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