Caetlin S. Harwood
South Burlington,VT
Summary
Passionate about our local community and committed to working with diverse demographics, I am an exceptional communicator known for patience, energy, enthusiasm, diplomacy, empathy, and approachability. Seeking a position to utilize my broad range of skills acquired through paid and volunteer roles, my goal is to contribute to a team-oriented environment that provides fulfillment while expanding my career and pursuing a graduate degree in counseling. Throughout my experiences, I have acquired invaluable skills in client care and support. Proven ability to manage daily routines and personal care needs while maintaining high standards. Focused on collaboration and adapting to changing needs, displaying strong communication and problem-solving skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Owner/Startup Founder
Welcome Home Cleaning
01.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Expanded business into new markets, cond
Delinquent Tax Collector
Town of Addison
03.2008 - 03.2021
- Issue monthly invoices, collect deposits, and balance accounts
- Serve as a communication bridge between taxpayers and town officials
- When I first assumed the position of delinquent-tax collector, Addison had more than a dozen families with long-term delinquent accounts
- I began working with these families to help them develop payment plans that worked for them, and as a result we have no multi-year delinquent accounts
- Through my discussions with the tax payers, I have been able to repair broken relationships between them and the town
- I have been reelected to this position ten times
Owner
The Diner
04.2014 - 06.2018
- Oversaw and managed all daily operations of a fast-paced restaurant
- Administered payroll, provided training, implemented procedures and disciplinary action
- Provided a community resource and improved local relationships
- Managed staff, including interpersonal conflict resolution, scheduling, and team-building
- Focused on for-profit business strategy and financial management
- Created advertising strategies, partnered with other local businesses and utilized community input
- Created, planned, and implemented various special events
- Developed a separate catering company as a marketing strategy
- Provided excellent customer service
- Developed resiliency in a low margin, constantly changing industry
Direct Care Provider
Private Hire
11.2016 - 04.2018
- Direct care provided for a young man with Treacher Collin's Syndrome
- Provide and facilitate independence with personal care, employment, and community connections
- Coordinate directly with client, family, and community resources
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Kept clients engaged in social networks and communities for personal health and growth.
- Conferred with supervisor to discuss patient condition and medical care.
- Served as an advocate for patients'' rights, ensuring their voices were heard during medical appointments or care team meetings.
- Improved patient well-being by providing personalized care and addressing individual needs.
- Maintained strict adherence to confidentiality guidelines regarding patient information.
- Implemented behavior modification strategies as necessary, improving overall patient satisfaction and compliance with treatment plans.
- Supported patients'' emotional well-being by empathetically engaging in conversation and active listening.
- Provided respite care services for families in need of temporary support while caring for loved ones at home.
- Managed challenging situations using effective communication techniques while maintaining a calm demeanor under pressure.
- Facilitated community outings for patients, fostering social engagement and improved quality of life.
- Assisted patients with mobility exercises, promoting increased independence and overall health improvement.
Direct Care Provider
Elder Care and Hospice
01.2012 - 04.2014
- Responsibilities included meal preparation, transportation, medication distribution, and bathing
- I provided emotional support for the family and worked with hospice in providing end-of-life care
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Assisted patients with self-administered medications.
- Documented vitals, behaviors, and medications in client medical records.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Kept clients engaged in social networks and communities for personal health and growth.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Conferred with supervisor to discuss patient condition and medical care.
- Collaborated with healthcare professionals to develop customized care plans tailored to each patient''s unique situation.
- Served as an advocate for patients'' rights, ensuring their voices were heard during medical appointments or care team meetings.
- Improved patient well-being by providing personalized care and addressing individual needs.
- Maintained strict adherence to confidentiality guidelines regarding patient information.
- Managed challenging situations using effective communication techniques while maintaining a calm demeanor under pressure.
Behavior Interventionist
Private Hire
01.2004 - 01.2012
- Provided direct care to children under the age of five, which included transportation, meal preparation, medication distribution, providing learning opportunities, supporting families in crisis, and caring for multiple children at once
- Provided crisis intervention services when necessary, ensuring the safety and wellbeing of all individuals involved.
- Promoted positive behavior change through consistent reinforcement and appropriate consequences.
- Developed intervention plans based on established guidelines and individual needs.
- Improved behaviors through modeling, role-playing and other effective strategies.
- Advocated for additional resources and support services for students with significant behavioral challenges when needed.
Manager, Line Cook, and Server
01.2004 - 01.2012
- Basin Harbor Club
- American Flatbread
- 3 Squares Cafe
- Tourterelle Restaurant and Inn
Education
Master of Arts - Masters in Counseling
Currently Applying
Vermont01-2027
BA - Psychology
Goddard College
Plainfield, Vermont05.2012
Skills
- Small business operations
- Verbal and written communication
- Project estimating
- Business launch
- Hiring and staffing
- Problem-solving skills
- Crisis intervention strategies
- Documentation
- Multitasking strength
- Safe practices
- Resource advocacy
- Behavior redirection
Certification
Dale Carnegie Course
Twelve-week intensive course in human relations and public speaking.
The Protective Parenting Program
Certified in Coercive Control Trauma
Timeline
Owner/Startup Founder
Welcome Home Cleaning
01.2020 - Current
Direct Care Provider
Private Hire
11.2016 - 04.2018
Owner
The Diner
04.2014 - 06.2018
Direct Care Provider
Elder Care and Hospice
01.2012 - 04.2014
Delinquent Tax Collector
Town of Addison
03.2008 - 03.2021
Behavior Interventionist
Private Hire
01.2004 - 01.2012
Manager, Line Cook, and Server
01.2004 - 01.2012
BA - Psychology
Goddard College
Dale Carnegie Course
Twelve-week intensive course in human relations and public speaking.
The Protective Parenting Program
Certified in Coercive Control Trauma
Master of Arts - Masters in Counseling
Currently Applying
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