Christopher Afonta
Randallstown,MD
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Papa John's
09.2023 - Current
- Managed daily operations to keep the store running smoothly and efficiently
- Trained and guided team members, creating a positive and productive work environment
- Handled inventory, ensuring we always had the right supplies without overstocking
- Delivered excellent customer service, resolving issues and complaints quickly and effectively
- Assisted with scheduling staff shifts and managing payroll
- Ensured compliance with health and safety regulations, keeping the store clean and safe
- Conducted performance reviews and provided constructive feedback to help team members grow
- Supported marketing efforts to boost sales and increase brand visibility locally
- Managed cash handling, including daily reconciliations and deposits
- Helped the store manager meet financial targets and operational goals.
Legal Secretary
Law offices of Edith & Associates
02.2020 - 07.2023
- Provided indispensable assistance to the firm's lawyers by meticulously preparing court statements, legal forms, and other essential documentation
- Undertook the task of accurately transcribing lawyers' audio files and handwritten notes
- Exercised adept scheduling capabilities, effectively coordinating client appointments with the attorneys
- Actively participated in meetings, recording comprehensive meeting notes
- Adeptly communicated with diverse stakeholders
- Meticulously organized and maintained all legal documents
- Diligently updated contact information databases and other essential office repositories.
Copywriting
The Law Firm of Edith & Associates
02.2020 - 07.2023
- Translated legal expertise into compelling, informative, and accessible content
- Crafted a range of written materials, including website content, legal articles, and client communications
- Played a pivotal role in boosting the law firm's online visibility
- Crafted authoritative legal articles and insightful blog posts
- Developed client-centric materials that demystified legal jargon
- Spearheaded the law firm's social media presence
- Collaborated with legal experts, marketing teams, and management.
Associate/Assistant Manager
The UPS Store
04.2017 - 02.2020
- Undertook a comprehensive array of responsibilities aimed at ensuring impeccable customer interactions
- Exemplified the embodiment of customer-centricity
- Leveraged expertise to assist customers in making informed decisions
- Offered accurate and up-to-date pricing information
- Accurately and efficiently processed customer orders
- Expertly assisted with packing and shipping items
- Maintained meticulous records of store correspondence, transactions, and interactions
- Proactively contributed to the achievement of monthly sales goals
- Diligently participated in stocking, maintaining, and presenting an enticing array of retail gift items
- Seamlessly operated the Point of Sale (POS) system
- Provided diverse services, including taking passport photos, offering packaging and shipping solutions, and delivering professional and timely printing solutions
- Proficiently faxed documents.
IT Customer Service Representative
Wheeling Jesuit University
09.2014 - 05.2018
- Promptly addressed customer queries through diverse communication channels
- Discerned and understood the unique requirements of customers
- Assisted customers in effectively utilizing specific features and functionalities
- Analyzed and reported product malfunctions or issues
- Provided exceptional responsiveness and swift resolution to customer inquiries.
Education
College in Business Management -
Wheeling Jesuit University
Wheeling, WV05.2018
Skills
- Live Chat
- Pricing
- Marketing
- Advertising sales
- SEO (5 years)
- Copywriting (3 years)
- Social media marketing (3 years)
- Keyword research (3 years)
- Email marketing (5 years)
- Legal Drafting (3 years)
- Legal Research
- Sales (4 years)
- Customer Relations
- Team motivation
- Product and service knowledge
Accomplishments
Received a Certificate of Appreciation for excellent customer service. Due to high praise from customers.
Exceptional Customer Service Award
The Exceptional Customer Service Award is given to people who, on a regular basis, demonstrate an above and beyond commitment to customer service excellence. Recipients of this award truly distinguish themselves by pushing the boundaries of appropriate customer service, by always putting themselves in the customer’s shoes while consistently going the extra mile to ensure satisfaction.
Timeline
Assistant Manager
Papa John's
09.2023 - Current
Legal Secretary
Law offices of Edith & Associates
02.2020 - 07.2023
Copywriting
The Law Firm of Edith & Associates
02.2020 - 07.2023
Associate/Assistant Manager
The UPS Store
04.2017 - 02.2020
IT Customer Service Representative
Wheeling Jesuit University
09.2014 - 05.2018
College in Business Management -
Wheeling Jesuit University
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