Cage McQueen
Littleton,CO
Summary
Competent Help Desk Analyst with expertise in prioritizing multiple tasks while providing quality technical assistance. Well-rounded system administrator with an interest in consistently learning new skills. Known for reliability, strong communication skills, and results-driven approach.
Overview
7
7
years of professional experience
Work History
Help Desk Analyst Tier 1
Interdent Service Corporation
Vancouver, WA
04.2025 - Current
- Provided technical support for hardware and software issues.
- Resolved user inquiries via phone, email, and chat.
- Documented support interactions in ticketing system.
- Collaborated with IT teams to troubleshoot complex problems.
- Maintained inventory of IT equipment and supplies.
- Assisted in user account management and access requests.
- Developed user guides for common technical issues and solutions.
- Created new accounts, reset passwords, and configured access to servers and file management software for users.
- Actively monitored incoming emails related to help desk tickets.
- Researched, diagnosed, troubleshot, and identified solutions for customer issues.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Troubleshot daily IT desktop client issues, supporting multiple departments, and various offices.
- Identified customer needs and provided solutions in a timely manner.
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
Luggage Handler/Lead
Denali Princess Wilderness Lodge
05.2023 - 09.2023
- Implement effective company policies to ensure that all practices comply with labor and employment regulations.
- Develop positive workplace relationships to ensure constructive and progressive teamwork throughout the season.
- Ensure all luggage is accounted for by tallying each individual bag and delivering it to its respective owner.
- Assisted in training new staff on handling protocols and safety procedures.
- Streamlined communication between departments to improve service delivery efficiency.
- Assisted with loading and unloading trucks, ensuring proper weight distribution for safe transportation and minimizing the risk of damage to goods during transit.
- Maintained a clean, organized warehouse space for efficient operations and easy navigation during peak shipping seasons.
- Handled sensitive materials responsibly in compliance with regulatory guidelines and client requirements.
Lift Operations
Copper Mountain Ski Resort
11.2022 - 04.2023
- Follow step-by-step procedures to ensure the lifts can be turned on safely and correctly making it available for all riders by a certain time.
- Follow step-by-step procedures to ensure the lift can be properly shut off and ready for the next day.
- Complete all snow work required to clear decks, control panels, and ramps, if there was heavy snowfall the night before.
- Provide a positive and outgoing social environment for riders of all skill levels to ensure their return to the resort.
- Enhanced guest satisfaction with friendly customer service and efficient lift operations.
- Monitored weather conditions closely, adjusting lift operations accordingly to ensure optimal safety for guests and staff alike.
- Collaborated with team members to ensure smooth lift operations during peak hours, reducing wait times for guests.
Luggage Handler
Denali Princess Wilderness Lodge
05.2022 - 09.2022
- Implement effective company policies to ensure that all practices comply with labor and employment regulations.
- Develop positive workplace relationships to ensure constructive and progressive teamwork throughout the season.
- Ensure all luggage is accounted for by tallying each individual bag and delivering it to its respective owner.
- Handled sensitive materials responsibly in compliance with regulatory guidelines and client requirements.
Lot Associate/Cashier
Home Depot
08.2019 - 03.2020
- Ensure the parking lot is clear of all carts and trash throughout the day, keeping all carts within the store for customer use.
- Provide positive and easy-going customer service to keep a consistent flow of customers going in and out of the store.
- Effectively clean and sanitize workstations by closing time to prep the store for all openers ane early morning shoppers the next day.
- Maintained organized merchandise displays, enhancing store layout and accessibility for customers.
- Assisted team members with loading and unloading merchandise for efficient customer service.
- Provided exceptional customer service, answering inquiries and directing customers to appropriate departments.
- Assisted customers with unloading and loading material to and from vehicles.
Education
High School Diploma - General Studies
Dakota Ridge High School
Littleton, Colorado05-2020
Skills
- Excellent written and oral communication skills
- Detail oriented
- Develops positive workplace relationships
- Adaptive and efficient
- Ticketing system proficiency
- System monitoring
- Software installation
- Network connectivity
- Remote support
- Communicating with clients
- Onboarding
- Teamwork
Timeline
Help Desk Analyst Tier 1
Interdent Service Corporation
04.2025 - Current
Luggage Handler/Lead
Denali Princess Wilderness Lodge
05.2023 - 09.2023
Lift Operations
Copper Mountain Ski Resort
11.2022 - 04.2023
Luggage Handler
Denali Princess Wilderness Lodge
05.2022 - 09.2022
Lot Associate/Cashier
Home Depot
08.2019 - 03.2020
High School Diploma - General Studies
Dakota Ridge High School