Vincent Disomma
Tampa,United States
Summary
Hardworking Service Desk Technician with extensive experience servicing, troubleshooting and repairing equipment. Identifies problems and uses appropriate resources to find solutions. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Help Desk Analyst Tier 1
Source1Solutions
Clearwater, FL
07.2022 - Current
- Monitored help desk queues for incoming requests and responded in a timely manner.
- Performed installation, configuration, maintenance, and troubleshooting of desktop systems, applications, printers, and other related peripherals.
- Diagnosed hardware failures using various diagnostic tools such as memory test programs and disk utilities.
- Enabled remote access to end-users via remote control tools such as TeamViewer connect-wise and NinjaRMM.
- Assisted customers with the installation of operating system updates and patches as needed.
- Created user accounts on Windows Active Directory domain controllers according to organizational policies.
- Developed process documentation for common tasks performed by the Help Desk team members.
- Conducted basic training sessions for new users on how to use their computers effectively and efficiently.
- Created new accounts, reset passwords, and configured access to servers and file management software for users.
- Managed user profiles, security access and shared file structures.
Information Technology Specialist
U.S. Army
New Windsor, NY
12.2017 - 12.2023
- Implemented system security and data assurance software, Conducted technical reviews and trade-off studies to identify purpose, audience, and scope.
- Performed system upgrades to ensure optimal performance.
- Monitored network performance to identify potential issues or security breaches.
Service Desk Technician
SitusAMC
Saint Petersburg, FL
01.2022 - 05.2022
- Ivanti Ticketing experience, Desktop and networking troubleshooting experience, Panasonic scanner installation experience, Worked directly with computer distribution team and receiving team for used and new laptops, Organizational skills Security oversight Hardware updates Debugging, Troubleshooting and diagnostics, Troubleshot daily IT desktop client issues, supporting multiple departments and various offices, Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
Information Technology Specialist
Solomon and Solomon PC CONTRACT
Albany, NY
08.2021 - 11.2021
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries, Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements, Tested performance, functionality and security of network systems, individual workstations, and peripheral devices, Developed online documentation for common processes for both support staff and end-users, Maintained and controlled server room, wireless network, and server infrastructure, Built and maintained successful relationships with service providers, vendors, dealers, and consumers, Tested performance, functionality and security of network systems, individual workstations, and peripheral devices, Maintained records, logs, and lifecycle documentation of work requests.
Information Technology
Allied Digital Services CONTRACT
Albany, NY
01.2021 - 06.2021
- Drive to Sites to install and troubleshoot new computers, Reimagine bank computers and made sure they are online, Responsible for all the citizens bank in NY as I was the only IT guy for this area, so I was responsible for all the branches in my area, Used service now as a ticketing system and on average would complete 5 to 6 tickets a day depending on the location.
Field Service Technician
TEKsystems CONTRACT
Clifton Park, NY
11.2020 - 02.2021
- Communicated with vendors, upper management, and peers, Installed all windows 10 machines for NY state facilities, Would install about 25 to 30 computers in all NY State buildings, Communicated with vendors, upper management, and peers, Diagnosed and repaired mechanical issues according to industry standards, Handled telephone support calls to determine issues and provide solutions.
Information Technology Specialist
Tech forward Inc CONTRACT
Albany, NY
11.2019 - 02.2020
- Maintained and controlled server room, wireless network, and server infrastructure, Maintained records, logs, and lifecycle documentation of work requests, Made sure the Times union centers network was up and running and would troubleshoot any issues.
- Provided technical support to users with hardware and software issues.
- Developed and implemented IT policies and procedures.
- Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
Education
Associate's degree in Information Technology -
Mildred Elley School-Albany Campus
05.2022
Associate of Science in Information Technology -
U.S Signal School
High School Diploma -
Athens High School
Skills
- Hardware configuration
- Hardware diagnostics
- Technical Troubleshooting
- Equipment repair
- LAN/WAN
- People skills
- Software upgrades
- Windows XP/Vista
- Customer support needs assessment
- Data management
- Computer maintenance
- Active listening
- Service desk support
- Communication
- Active Directory
- Computer Networking
- Microsoft Windows Server
- Linux
- Help Desk
- ServiceNow
- DNS
- VPN
- Technical Support
- Operating Systems
- Software Testing
- Network Support
- SQL
- Microsoft Exchange
- Mobile Devices
- System Administration
- TCP/IP
- Network Firewalls
- VMWare
- IP networking
- Customer service
- Software troubleshooting
- Microsoft Office
- Customer Support
- Logging Support Tickets
- Hardware Diagnostics
- Software and Hardware Assistance
- Application Installations
- Service Desk Support
- Incident Management
- Help Desk Support
- Online Chat Support
- Computer Diagnostics
Military Service
Army Reserve, United States, E-4, 12/17/17, Present, Created new accounts, reset passwords, and configured access to servers and file management software for users, Implemented system security and data assurance software, Conducted technical reviews and trade-off studies to identify purpose, audience, and scope, Scheduled ongoing performance quality assurance checks for software applications and automated performance test scripts.
Timeline
Help Desk Analyst Tier 1
Source1Solutions
07.2022 - Current
Service Desk Technician
SitusAMC
01.2022 - 05.2022
Information Technology Specialist
Solomon and Solomon PC CONTRACT
08.2021 - 11.2021
Information Technology
Allied Digital Services CONTRACT
01.2021 - 06.2021
Field Service Technician
TEKsystems CONTRACT
11.2020 - 02.2021
Information Technology Specialist
Tech forward Inc CONTRACT
11.2019 - 02.2020
Information Technology Specialist
U.S. Army
12.2017 - 12.2023
Associate's degree in Information Technology -
Mildred Elley School-Albany Campus
Associate of Science in Information Technology -
U.S Signal School
High School Diploma -
Athens High School
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