Teoshi Dasch
Summary
Dynamic IT professional with a proven track record at Vantage Health Plan/Blue Cross and Blue Shield of Louisiana/Affinity, enhancing system efficiency and user satisfaction. Excelled in hardware repair and application support, leading clinical tech support teams to achieve 100% customer satisfaction. Skilled in IT documentation and problem resolution, demonstrating exceptional leadership and technical expertise.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Tier 1 IT Help Desk Technician
Vantage Health Plan/Blue Cross and Blue Shield of Louisiana/Affinity
Monroe, LA
02.2022 - 11.2023
- Worked with Vantage Health Tech Support while furthering A+ Certification Knowledge
- Worked on most Microsoft Office Programs ranging from Teams, Excel, One Drive, Word, etc
- Worked on Nitro PDF Viewer & Nitro Pro for more minor issues
- Experienced what surface level VMWare, Director, Centricity EMR and OnBase platforms utilized on the front end
- Understanding of how Shadowing with Director works as well as utilizing RDP programs and procedures I.E: Logmein123 & LDAP
- Clinical Work at Affinity Health to understand and work with Centricity better
- Lead of Clinical Tech Support Team to further minimize issues with Centricity across the company
- Secondary Team Lead of Clinical Staff within Tech Support
- The ability to utilize Service Now to manage the ticketing system and to document work progress/completion
- Experienced with Active Directory Accounts as far as memberships, account creation, enabling/disabling accounts
- Experienced with Office 365 as well for further account creations to adjusting Distribution Groups not currently set in Active Directory
- Some experience with how CUCA and CUCM are utilized and worked when working with Jabber and Finesse issues
- Some experience with the front end of AnyConnect as far as fixing, installing and troubleshooting
- Experienced with XM3150, M3150, & Brother label printers
- Experienced with Lexmark, Brother and HP printer interface setups
Security Officer
Inner Parish Security Corporation
Kenner, LA
03.2013 - 01.2020
- Stationed Armed and Unarmed positions
- Job specifications and duties consisted of the following:
- All posts fully secured with extra care to customer service
- All weapons handled discreetly and professionally
- Ensured being on time day in and out
- Worked at all times Morning/Afternoon/Night
Patient Escort/Transport
LSU Interim Public Hospital
New Orleans, LA
06.2012 - 08.2012
- Picked up/Transported patients both inpatient and outpatient
- Escorted patients from clinic to lab for blood drawing as needed
- Gastrology Holding area for procedures, like colonoscopy, biopsy, endoscopes etc
- Transported patients via stretcher from Urgent Care Clinic and Emergency Room to the inpatient units
- Transported patients from hospital beds to MICU, SICU, and Trauma Units for tests/procedures as needed
- Transported patients from MICU, SICU and Trauma Units to inpatient areas as their care progressed
- Assisted patients in wheelchairs, to drop off/pick up locations
- Provided 100% Customer Satisfaction while developing strong patient relationship skills
- Attended training courses Joint Commission Accreditation and on safety measures and procedures as required
Griller, Prep Cook, Night Supervisor
Ruby Red Restaurant
Belle, LA
01.2011 - 09.2011
- Supervised night shift employees
- Oriented and trained new employees
- Prepared and cooked foods on the daily menu
- Promoting sales on Restaurant Specials
- Responsible for Cash Control, Debits, Credits, and book balancing
- Provided 100% Customer Satisfaction
Education
High School Diploma -
Test Test
Skills
- Hardware repair
- Hardware configuration
- Application support
- Operating systems expertise
- Asset management
- VPN configuration
- IT documentation
- Ticket management
- VoIP support
- Network connectivity
- Problem resolution
- Server administration
- Remote support
- Mobile device support
- Virtualization technologies
Itexperience
- Worked with various programs ranging from CLI, Microsoft Office Suite; Access, Excel, Word, PowerPoint & Outlook.
- Built several high-end desktops as well as smaller low-end rigs for practical business use.
- Troubleshoot, recovery, hardware, software maintenance, alongside virus removal and hardware/software optimization.
- Maintained components and stored/organized properly for future use.
- Looking to obtain my A+ Certification.
- Looking to obtain my Security + Certification.
Certification
- filler
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References
References available upon request.
Timeline
Tier 1 IT Help Desk Technician
Vantage Health Plan/Blue Cross and Blue Shield of Louisiana/Affinity
02.2022 - 11.2023
Security Officer
Inner Parish Security Corporation
03.2013 - 01.2020
Patient Escort/Transport
LSU Interim Public Hospital
06.2012 - 08.2012
Griller, Prep Cook, Night Supervisor
Ruby Red Restaurant
01.2011 - 09.2011
- filler
- filler
- filler
High School Diploma -
Test Test
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