Christopher Masters
Newmarket
Summary
Experienced IT technician with a proven track record of efficiency and customer satisfaction both remotely and onsite. Familiar with networking equipment and infrastructure, with most experience being in Cisco Meraki and Ubiquiti devices and web portals. Proficient in Microsoft Entra and 365 licensing and account management. Experienced in resolving support calls with an established history of end-user satisfaction.
Overview
9
9
years of professional experience
Work History
Tier 1 IT Help Desk Technician
Microtime Computers/ Dental IT Solutions
07.2024 - Current
- Diagnosed hardware and software problems to identify any points of error or upgrade requirements.
- Identified and upgraded/replaced outdated devices and software.
- Managed incoming support calls.
- Created support tickets and managed ticket assignment.
- Provided remote assistance for computers and their peripherals.
- Provided onsite assistance for network equipment including setup, troubleshooting and replacement.
- Managed Microsoft 365 and Microsoft Entra accounts for small-large sized clients including licensing and account adjustment.
- Troubleshot Dental sensors, intraoral cameras, and panoramic X-ray machines and their integration with Practice Management Software.
Pharmacy Technician
Walmart Pharmacy
05.2023 - 07.2024
- Managed personnel and oversaw all basic pharmacy procedures not specifically designated for pharmacists.
- Performed insurance adjudication, formulary checks, eligibility checks, and resolved Prior Authorization rejections for new and existing customers.
- Reported drug dispensing errors to the appropriate third-parties and reported all suspected or confirmed drug diversions to the proper local authorities.
- Performed daily, weekly, monthly, and annual inventory tasks, including, but not limited to, drug ordering and processing, isolating outdated medication, processing all product recalls, and optimizing stock levels of medications.
- Addressed customer complaints and issued plans of action for the pharmacy team to minimize or eliminate the chances of an event occurring again.
Lead Pharmacy Technician
CVS Pharmacy
12.2021 - 05.2023
- Same as previously stated occupation.
Lead Pharmacy Technician
CVS Pharmacy
12.2017 - 12.2021
- Same as previously stated occupation.
Shift Supervisor
Charter Foods North
09.2015 - 06.2017
- Managed inventory on all products, both products sold to customers and GNFR items.
- Assigned day-to-day tasks to co-workers and managed timesheets for all employees at shift supervisor level and below.
- Performed daily audits on all service drawers.
- Developed healthy relationships with co-workers and customers to improve workflow and customer satisfaction.
Education
High School Diploma -
Whittier Regional Vocational Technical High School
Haverhill, MA05.2016
Skills
- FDA compliance
- DEA compliance
- HIPAA compliance
- Pharmacy Operations
- Drug and Product inventory control
- Insurance adjudication and resolution
- Team management
- Customer relations
- Time management
- Budget management
- Software installation
- Hardware installation
- System troubleshooting
- Network connectivity
Hobbies and Interests
- Proficient in 13 different instruments.
- Researching Python for machine learning.
- Restores instruments, and currently a vintage car.
- Learning music production.
Timeline
Tier 1 IT Help Desk Technician
Microtime Computers/ Dental IT Solutions
07.2024 - Current
Pharmacy Technician
Walmart Pharmacy
05.2023 - 07.2024
Lead Pharmacy Technician
CVS Pharmacy
12.2021 - 05.2023
Lead Pharmacy Technician
CVS Pharmacy
12.2017 - 12.2021
Shift Supervisor
Charter Foods North
09.2015 - 06.2017
High School Diploma -
Whittier Regional Vocational Technical High School
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