Amanda Chambers

In this current position, I have been trained in the following areas, and I am able to efficiently complete tasks in them.

• Maintaining patient safety.
• Compounding liquids and ointments.
• Filling medications in a timely fashion.
• Resolving customer complaints and concerns on the phone and in person.
• Billing insurance properly with an accurate day supply.
• Flexibility in workflow, effective teamwork and communication.
• Vantus returns both OTC and RX.
• OTC, gifts, and RX ordering and receiving.
• Train new technicians or interns with patience and approachability.
• Keeping my section of the pharmacy, free of expiring medications and clutter.
• Able to fix pharmacy machinery (registers, zebra printers, Kirby)

I have added these skills and responsibilities at my current location:

• Training new technicians, often multiple at a time (system, typing, filling, billing, drug information and math).
• Deescalating patient conflicts, and finding reasonable solutions for them.
• Wednesday (weekly) vendor return.
• Returning brand name drugs to our central fulfillment center and keeping the central fullfillment section organized.
• Maintaining expiring medications in my section.
• Keeping communication clear and simple to patients about promise times and insurance issues.
• Covid testing -rapid and pcr.
• Regular technician tasks: Typing. Filling prescriptions, Phones, Customer service/selling scripts in and out window.

In conjunction with those learned at the previous store I added these to my skill set:

• Maintained clean and organized pharmacy shelving and work areas.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Worked with insurance companies to process claims, resolve problems and obtain payments.
• Requested scripts from doctors and verified insurance and coding.
• Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
• Established and updated patient profiles, medications and insurance details.
• Prepared prescription labels, promoting accuracy in medication administration and dosing.
• Teamed with peers, technicians and pharmacists to prioritize and complete orders.

• Verified patients' identities at pickup to prevent sale of wrong medications.
• Efficiently processed cash register transactions for new and refilled prescription orders.
• Established and updated patient profiles, medications and insurance details.
• Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.

Building off of my past experience I added these skills:

• Photo department.
• Receiving inventory.
• Responsible for my section's stock and shelf availability.

• Customer service.
• Restocking.
• Resets.
• Regular closing duties.