Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Justin Rehrig

Justin Rehrig

Berlin

Summary

Dynamic technical support professional with extensive experience, excelling in issue resolution, hardware and software repair. Proven track record of enhancing user satisfaction through effective troubleshooting and comprehensive documentation. Skilled in remote system analysis and adept at fostering collaboration within teams to streamline support processes.

Overview

5
5
years of professional experience
2
2
Certification

Work History

Help Desk Technician Tier 2

Links Technology Solutions, Inc.
09.2023 - Current
  • Provided technical support for hardware and software issues to enhance user experience.
  • Reduced downtime by troubleshooting and repairing hardware, software, and network issues.
  • Documented and tracked support requests using ticketing systems for effective follow-up.
  • Coordinated with team members to resolve customer inquiries in a timely manner.

Senior Technical Support Analyst

Radwell International Inc.
09.2022 - 09.2023
  • Resolved technical issues promptly, enhancing user satisfaction and system functionality.
  • Collaborated with cross-functional teams to streamline support processes and improve service delivery.
  • Conducted training sessions for junior analysts, fostering skill development and knowledge sharing.
  • Developed comprehensive documentation for troubleshooting procedures, improving efficiency for team members.

Service Desk Technician Level 1

Vision Solar, LLC.
10.2021 - 08.2022
  • Resolved technical issues for end-users, ensuring timely resolution and high end-user satisfaction.
  • Provided support for hardware and software installations, facilitating seamless onboarding and offboarding processes.
  • Maintained inventory of IT equipment, streamlining asset management processes across departments.
  • Supported remote users through various communication channels, ensuring consistent access to technical assistance.

Education

Associate of Science - Computer Science

Rowan College At Gloucester County
Sewell, NJ
12-2018

Skills

  • Software updates
  • Issue resolution
  • Hardware repair
  • Remote system analysis
  • Application support
  • Support ticket system management
  • Technical documentation
  • System administration

Certification

  • CompTIA A+
  • CompTIA Network+

Timeline

Help Desk Technician Tier 2

Links Technology Solutions, Inc.
09.2023 - Current

Senior Technical Support Analyst

Radwell International Inc.
09.2022 - 09.2023

Service Desk Technician Level 1

Vision Solar, LLC.
10.2021 - 08.2022

Associate of Science - Computer Science

Rowan College At Gloucester County

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