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John Weight
Eagle Mountain,UT
Summary
Efficient and resourceful problem-solver with positive attitude and exceptional communication skills. Possesses foundational understanding of computer systems and software, coupled with ability to troubleshoot hardware and software issues. Committed to delivering effective technical support and enhancing user satisfaction.
Overview
14
14
years of professional experience
Work History
Help Desk Technician Tier 2
Les Olson IT
09.2024 - Current
- Mentored junior help desk technicians, fostering a collaborative work environment and encouraging professional growth.
- Streamlined the ticketing system by consistently updating tickets with detailed information, allowing for quicker resolution times.
- Taking escalated tickets from a team of 10 individuals and efficiently solving or determining if task needs to be escalated to higher level technician for quick resolution.
- Assist in new Help Desk employee trainings.
Help Desk Technician
Les Olson IT
10.2022 - 09.2024
- Provided basic end-user troubleshooting and desktop support.
- Participated actively in ongoing professional development opportunities, staying current on industry trends and advances in technology.
- Used ticketing systems to manage and process support actions and requests.
- Responded to customer inquiries and provided technical assistance over phone.
- Configured hardware, devices, and software to set up work stations for employees.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Loan Originator
America First Credit Union
03.2022 - 08.2022
- My daily tasks were to help members open personal and special accounts.
- IRA, HSA, Trust, and deceased accounts)
- Originating consumer loans and scheduling and assisting in loan closings
- Auto, Signature, Credit Card, and Home Equity Loans.) With these duties my role is heavily interlaced with interfacing and maintaining member relationships and helping them meet their goals of financial success
- Collaborated with internal teams to ensure seamless coordination during the entire loan origination process.
- Reduced processing time by proactively addressing potential issues in loan applications, ensuring accurate documentation.
Mortgage Loan Originator
Integrity First Lending
01.2022 - 03.2022
- To contact and consult consumers in the field of mortgage lending
- Originating the loans and assuring the lending process was accurate and completed
- Creating business and marketing for myself and employer.
- Worked with underwriters to fix application problems and resolve issues.
- Explained different types of loans pertaining to client situations.
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
Teller-Loan Originator
America First Credit Union
01.2016 - 12.2021
- As a teller my role was to help facilitate member’s day to day transaction needs
- (ex
- Deposits, withdrawals, wire transfers, and general account management.) Moving into the Loan Originator position drastically changed my role in the company
- My daily tasks are to help members open personal and special accounts (ex
- IRA, HSA, Trust, and deceased accounts)
- Originating consumer loans and scheduling and assisting in loan closings
- (ex
- Auto, Signature, Credit Card, and Home Equity Loans.) With these duties my role is heavily interlaced with interfacing and maintaining member relationships and helping them meet their goals of financial success
Sales associate-Assistant Store Manager
Zumiez
01.2015 - 01.2016
- Day to day oversight and management of store
- Responsibility of opening and closing the retail location
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Meeting set goals and helping others meet personal goals and enjoying in their successes
Backroom Manager
Foot Locker
07.2013 - 01.2015
- Receiving, stocking and shipping of retail merchandise
- Arranging a backroom of roughly1,500 shoes and making sure the stock was in an orderly manner and easily accessible to store associates
- Reduced stock discrepancies by conducting thorough audits and implementing corrective actions.
Missionary
Service Mission
01.2013 - 06.2013
- Participated in a service mission in Johannesburg, South Africa
Sales Associate
Foot Locker
01.2011 - 01.2013
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School -
Viewmont High School
Bountiful, UTUtah Valley University
Orem, UTSkills
- Software updates
- Issue resolution
- Remote system analysis
- Application support
- Software installation
- Technical documentation
- System administration
- Network support
- Customer service
- Desktop support
- Microsoft 365 Management
- Basic G-Suites management
- Active Directory Management
- VPN setup and trouble shooting
- Hardware diagnostics
- Network diagnostics
- User credential management
- Critical thinking through troubleshooting process
- MS office proficiency
- QuickBooks support
Interests
Timeline
Help Desk Technician Tier 2
Les Olson IT
09.2024 - Current
Help Desk Technician
Les Olson IT
10.2022 - 09.2024
Loan Originator
America First Credit Union
03.2022 - 08.2022
Mortgage Loan Originator
Integrity First Lending
01.2022 - 03.2022
Teller-Loan Originator
America First Credit Union
01.2016 - 12.2021
Sales associate-Assistant Store Manager
Zumiez
01.2015 - 01.2016
Backroom Manager
Foot Locker
07.2013 - 01.2015
Missionary
Service Mission
01.2013 - 06.2013
Sales Associate
Foot Locker
01.2011 - 01.2013
High School -
Viewmont High School
Utah Valley University
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