Nathaniel Green
Broomfield,CO
Summary
Dynamic IT professional with extensive experience at Amazing Care Home Health Services, excelling in remote support and customer service. Proven ability to enhance user satisfaction through effective troubleshooting and documentation. Skilled in Intune and Active Directory, fostering collaboration and operational efficiency across teams. Committed to delivering exceptional technical solutions.
Offering strong foundation in technical support and keen willingness to learn and grow in dynamic environment. Brings solid grasp of computer systems and software, along with technical troubleshooting capabilities. Ready to use and develop technical skills and problem-solving abilities in [Desired Position] role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Help Desk Technician Tier 2
Amazing Care Home Health Services
04.2025 - Current
- Provided technical support to clients via phone and email, resolving inquiries efficiently.
- Assisted in troubleshooting hardware and software issues, improving user satisfaction.
- Documented support interactions and solutions in ticketing system for future reference.
- Collaborated with team members to streamline troubleshooting processes, enhancing service delivery.
- Enrolled and managed devices with MDM services such as intune and JamfPRO
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
Help Desk Analyst
Amazing Care Home Health Services
04.2024 - 04.2025
- Provided technical support to end-users, resolving issues efficiently and enhancing user satisfaction.
- Assisted in onboarding new employees by training them on software applications and IT policies.
- Used ticketing systems to manage and process support actions and requests.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Developed user-friendly guides and FAQs, empowering clients to resolve minor issues without assistance from support staff.
Assistant Director of Operations
Precision Concrete Construction, Inc.
05.2023 - 10.2023
- Coordinated operational processes to enhance project efficiency and ensure timely completion.
- Collaborated with cross-functional teams to streamline communication and enhance project execution strategies.
- Oversaw compliance with industry regulations, ensuring all operations adhered to safety standards and legal requirements.
- Conducted regular staff meetings to maintain open lines of communication within the team, fostering a positive work environment.
- Oversaw inventory control and management, reducing waste while maintaining adequate stock levels for seamless operations.
Technician
Precision Concrete Construction, Inc.
04.2022 - 05.2023
- Assisted in training new technicians on safety protocols and equipment handling procedures.
- Inspected finished products for quality assurance, identifying areas for improvement in processes.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Diagnosed and repaired problems with electrical and mechanical systems.
Education
Information Technology
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Denver, CO03-2024
High School Diploma -
Nashua High School North
Nashua, NH05-2016
Skills
- Software updates
- Active Directory
- Intune
- Jamf PRO
- Remote support
- IT documentation
- Customer service
- Office365
- Account management
Certification
CompTIA A+
Timeline
Help Desk Technician Tier 2
Amazing Care Home Health Services
04.2025 - Current
Help Desk Analyst
Amazing Care Home Health Services
04.2024 - 04.2025
Assistant Director of Operations
Precision Concrete Construction, Inc.
05.2023 - 10.2023
Technician
Precision Concrete Construction, Inc.
04.2022 - 05.2023
Information Technology
ActivateWork Powered By PerScholas
High School Diploma -
Nashua High School North