Travell Anderson
IT Specialist
Duluth,GA
Summary
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Tier 2 Help Desk Technician
Peach State Federal CU
Lawrenceville, GA
10.2023 - Current
- Provided remote support to over 300 users across 27 locations, demonstrating flexibility and adaptability in problem-solving.
- Provided basic end-user troubleshooting and desktop support.
- Collaborated with cross-functional teams for seamless integration of IT services throughout the company.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided on-call support for critical issues.
- Configured hardware, devices, and software to set up workstations for employees.
- Improved user experience with proactive system maintenance and updates.
Help Desk Analyst
NEI Consulting
09.2021 - 10.2023
- Logged support tickets and closed when issues were resolved.
- Enhanced customer satisfaction by resolving technical issues promptly and accurately.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Resolved technical issues by troubleshooting.
- Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
Marketing Specialist
Fiverr
Lawrenceville, GA
03.2018 - 06.2023
- Boosted website traffic with targeted SEO tactics, keyword research, and content optimization.
- Optimized e-commerce campaigns through A/B testing to increase online sales.
- Strengthened online presence by creating engaging social media content and managing multiple platforms.
- Created social media content with innovative brand messaging to support new product launches.
- Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
Education
Bachelor of Science - Management Information Systems
Western Governors University
Salt Lake City, UT 01.2021 - 08.2024
Skills
Remote support
Network support
Software installation
Ticket management
Hardware repair
Data backup and recovery
Incident management
Application support
undefinedWebsites
Certification
Microsoft AZ-900
Twitterblogportfolio
Twitter/Blog/Portfolio
Timeline
Tier 2 Help Desk Technician
Peach State Federal CU
10.2023 - Current
Help Desk Analyst
NEI Consulting
09.2021 - 10.2023
Bachelor of Science - Management Information Systems
Western Governors University
01.2021 - 08.2024
Marketing Specialist
Fiverr
03.2018 - 06.2023
Microsoft AZ-900
CompTIA A+
CompTIA Sec+ in progress
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