Overview
Work History
Education
Skills
Timeline
Generic

Ethan Joshi

Tigard,OR

Overview

9
9
years of professional experience

Work History

Tier 2 Help Desk Technician

Percision Castparts Corporation
04.2023 - Current
  • Provided first and second level technical support to 15-20 end-users daily, effectively troubleshooting and resolving hardware, software, and network issues.
  • Utilized troubleshooting techniques to diagnose problems with desktops, laptops, printers, mobile devices, and other peripherals.
  • Experienced in Active Directory administration, including performing password resets, account unlocks, organizational unit changes, and group policy updates.
  • Participated in IT projects, including server migrations, security audits, and production machine deployments.
  • Collaborated closely with other departments and external vendors to escalate complex issues and coordinate timely resolution.

Lab Engineering Technician

Intel Corporation
06.2016 - 12.2019
  • Successfully assembled, imaged, and deployed more than 150 desktops featuring diverse hardware and software configurations.
  • Utilized diagnostic tools to pinpoint and replace malfunctioning PC hardware.
  • Installed, configured, and maintained virtual machines (VMs) on Linux operating systems.
  • Conduct testing and validation of hardware components and systems, including processors, chipsets, and other electronic devices.
  • Performed routine documentation of lab hardware and software inventory, ensuring accurate tracking and efficient resource management.
  • Gathered and analyzed application power consumption data on the Surface Pro to find alternative ways to extend battery life.

Software Intern

Intel Corporation
06.2015 - 12.2015
  • Built and programmed Lego NXT Robots using C++ as a cost effective method of automated Ultrabook display stress testing.
  • Designed and implemented a user friendly website for the Microsoft Co-Engineering Team using HTML, CSS, JavaScript, and SharePoint.
  • Improved program management efficiency by automating program data spreadsheets using Visual Basic for Applications.
  • Automated a mechanical rate table using Python to test accelerometer and gyroscopic sensors in unreleased Intel Ultrabooks.
  • Developed a Python-based model simulation aimed at optimizing webpage loading times for the Microsoft Edge browser.

Education

Bachelor of Science - Computer Science

Portland State University/WGU
2025

CompTIA A+
03.2023

Skills

  • Windows XP, 7, 8, 10, 11
  • Troubleshooting
  • Active Directory
  • O365
  • Remote Access Support
  • Hardware
  • IOS, Android, Chrome OS
  • Cherwell Service Management
  • Customer Service
  • Technical Documentation

Timeline

Tier 2 Help Desk Technician

Percision Castparts Corporation
04.2023 - Current

Lab Engineering Technician

Intel Corporation
06.2016 - 12.2019

Software Intern

Intel Corporation
06.2015 - 12.2015

Bachelor of Science - Computer Science

Portland State University/WGU

CompTIA A+

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Ethan Joshi