Kelly L. Jones
Gray,GA
Summary
Experienced technology professional with extensive proficiency in system administration and website management, delivering exceptional technical support. Committed to optimizing performance across projects while enhancing organizational collaboration to meet departmental goals. Strong problem-solving and time management skills, complemented by a commitment to professional development and industry advancements.
Overview
17
17
years of professional experience
Work History
System Administrator III
Middle Georgia State University
Macon, GA
07.2016 - Current
- Assist with office and departmental preparation for SACS audits
- Created, assembled and maintain disaster recovery plan for the Office of Technology Resources as well as our sub department of Enterprise Systems Management
- Assist the director of ESM in project planning, documentation and
- Manage 80+ servers supporting various academic systems to ensure a high level of availability and security
- Troubleshoot and maintain servers as well as ensure data redundancy of servers that support the college’s daily academic/business functions
- Meet with senior institute officials to discuss plans of future builds, changes and rollouts to best fit the needs Middle Georgia State University
- Perform a variety of duties in support of the technical planning, design, development, testing, installation, implementation, maintenance and management of networked IT server systems
- Prepares written materials for inclusion in IT plans; drafts policies, procedures, and technical system documentation for review, acceptance and issuance by management
- Responsible for planning, coordinating, modifying, implementing, and troubleshooting in order to meet customer needs
Application Developer III – Web Manager
Middle Georgia State University
Macon, GA
07.2015 - 07.2016
- Provided direction and leadership in the planning, development, implementation and management of the university’s website and related web servers & services
- Collaboratively worked with representatives from across the university to ensure the website and related systems and services adhered to the highest standards and address both the academic and business needs of the university
- Web Site & Server Management – managed all web servers & configurations, managed updated and maintained the university’s content management system
- Monitored the website for standards compliance, quality and accuracy
- Assigned web team resources and projects
- Managed part-time and intern schedules and resources
System Administrator II
Middle Georgia State University
Macon, GA
03.2014 - 07.2015
- Manage 70+ servers supporting various academic systems to ensure a high level of availability and security
- Troubleshoot and maintain servers as well as ensure data redundancy of servers that support the college’s daily academic/business functions
- Meet with high level institute officials to discuss plans of future builds, changes and rollouts to best fit the needs Middle Georgia State University
- Perform a variety of duties in support of the technical planning, design, development, testing, installation, implementation, maintenance and management of networked IT server systems
- Prepares written materials for inclusion in IT plans; drafts policies, procedures, and technical system documentation for review, acceptance and issuance by management
- Responsible for planning, coordinating, modifying, implementing, and troubleshooting in order to meet customer needs
Systems Administrator
Middle Georgia State College
Macon, GA
07.2013 - 03.2014
- Manage server infrastructures and operations across both physical and virtual server topology
- Effectively plan, install, configure and optimize the IT infrastructure to consistently achieve higher availability and better performance
- Responsible for the planning and implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with college goals, industry best practices and regulatory requirements
- Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary
- Routinely participates in technical research and development to enable innovation and growth within the IT infrastructure and organization
- Manage fileserver folder structures and share permissions
Web Developer II
Middle Georgia State College
Macon, GA
09.2008 - 07.2013
- Company Overview: formally Macon State College
- Design, create, test, implement, debug and maintain the Middle Georgia State College website, webpage layout, design and content using Adobe Creative Suite Master Collection programs, Visual Studio, XHTML, CSS and some JavaScript on a VB.Net framework
- Apply strong understanding of graphic design and use of color fundamentals towards creating professional-quality graphics for the MGSC website and external department use
- Meet with Vice Presidents, department directors, faculty and staff to discuss ideas in order to obtain a clear understanding of their needs and requirements and convert these ideas into actual sites, pages and content
- Test projects regularly in a virtual server environment in order to analyze and determine quality of usage ability for web pages, applications and graphics before implementing these projects publicly on the World Wide Web
- Create professional quality, web-optimized input PDF documents to be used on the MGSC website
- Train and assist faculty/staff with Web Design and ADA Fundamentals
- Research and investigate new and emerging Web Technology
- Identify and resolve web related errors
- Integrate the use of social networking platforms into the MGSC website
- Completed a total website redesign in 2011 for the former Macon State College (www.maconstate.edu)
- Completed a ground up construction of the new Middle Georgia State College website (www.mga.edu)
- Served as project manager to supervise and oversee the work of all department part-time employees
- Formally Macon State College
Technical System Support Specialist
Macon State College
Macon, GA
01.2008 - 09.2008
- Troubleshoot and install PCs, install and network printers, install software, manage 15 computer labs, set up audio/visual equipment for faculty and staff, mapped network drives for schools and departments, and provided overall technical support for all Macon State College students, faculty and staff
- 1-on-1 instructional interaction with faculty and staff to help give a better understanding of the technologies available at their fingertips
- These technologies included things such as interactive SMART boards and projection systems, Polycom conferencing, and synchronizing class room software
- Windows OS maintenance - file clean-up and hard drive de-fragmentation - driver updates; software installation
- Hardware upgrades and installations: CD/DVD drives, hard drives, RAM, power supplies, fans, video, sound & multimedia cards, interactive SMART boards, printers & scanners
Education
M.S. - Information Technology
Middle Georgia State University
Macon, GA12.2017
B.S. - Information Technology
Macon State College
Macon, GA05.2008
Skills
- Able to work independently
- Collaborative work
- Multitasking
- Meeting strict deadlines
- Detail-oriented
- Strong organizational skills
- Interpersonal skills
- Creative
- Customer service skills
- Positive energy and attitude
- Problem solving
- Leadership skills
- Knowledge of marketing strategies
- Social networking
- Fluent in sign language
- New program installations
- Hardware troubleshooting
- Virtualization
- Technical support
- Project management
- System upgrades
- Technical specifications
- Performance testing
- Server management
- Hardware and software installation
- Adobe Master Collection CS5
- Adobe Master Collection CS6
- HTML
- XHTML
- CSS
- JavaScript
- JQuery
- Windows XP, 7, 8, 10, 11
- Windows Server 2003, 2008, 2008 R2, 2012, 2012 R2, 2014, 2016, 2019, 2022
- SQL Server 2008, 2012, 2014, 2016, 2019
- Hyper-V
- Cluster Management
- Backup Exec
- IIS
- Microsoft Office
- Visual Studio
- Interactive SMART Board technologies
- Polycom conferencing system
- Synchronizing classroom software
- Web conferencing (joinme)
- Server maintenance
- Project coordination
- System monitoring
- File system administration
- System updates
- Web security
- Disaster recovery
- Veeam Backup & Replication
- Microsoft Teams
Softwareos
- Adobe Master Collection CS5, CS6
- HTML
- XHTML
- CSS
- Some JavaScript & JQuery
- Windows XP
- Windows 7
- Windows Server 2003
- Windows Server 2008 R2
- Windows Server 2022
- SQL Server 2008
- Hyper-V
- Cluster Management
- Backup Exec
- IIS
- Microsoft Office
- Visual Studio
- Interactive SMART board technologies
- Polycom conferencing system
- Synchronizing classroom software
- Web conferencing (join.me)
Timeline
System Administrator III
Middle Georgia State University
07.2016 - Current
Application Developer III – Web Manager
Middle Georgia State University
07.2015 - 07.2016
System Administrator II
Middle Georgia State University
03.2014 - 07.2015
Systems Administrator
Middle Georgia State College
07.2013 - 03.2014
Web Developer II
Middle Georgia State College
09.2008 - 07.2013
Technical System Support Specialist
Macon State College
01.2008 - 09.2008
M.S. - Information Technology
Middle Georgia State University
B.S. - Information Technology
Macon State College
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