Jacob Berkey
Savannah,GA
Summary
Experienced IT professional with a strong track record of supporting mission-critical technology operations in federal and high-security environments. Skilled in managing user accounts, network rights, and system access; configuring and maintaining hardware, software, and network systems; and delivering high-quality technical support for business and legal applications. Adept at diagnosing and resolving interoperability issues, optimizing system performance, and ensuring compliance with security and operational standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
System Administrator III
KMRG LLC.
01.2024 - Current
- Support 80+ users across multiple district locations, managing accounts, network rights, and system access via Active Directory.
- Manage and maintain LAW and Nuix systems, including software configuration, database administration, and licensing for Nuix machines; oversee LAW Pre-Discovery and discovery databases to ensure accuracy, performance, and accessibility, while providing reliable data backup and recovery solutions to support e-litigation workflows.
- Enroll and secure Apple iPhones and iPads using AirWatch MDM for efficient mobile device management.
- Monitor and maintain critical servers, performing health checks, disk verification, event log analysis, and system troubleshooting using vSphere/vCenter and SolarWinds.
- Implement secure data destruction procedures to protect sensitive information.
- Configure and manage VTC, Webex, and Teams meetings across multiple conference rooms.
- Administer shared drives, calendars, and mailboxes, ensuring data security and productivity.
- Troubleshoot hardware, software, printers, scanners, and label devices through a ticketing system, minimizing downtime.
- Collaborate with external technical resources to resolve complex IT issues efficiently.
- Perform computer imaging and enrollment via PXE IPv4, standardizing deployments across systems.
FSO Technician
HCL Technologies
10.2022 - 10.2023
- Provided comprehensive technical support for hardware, software, printers, network systems, and biomedical equipment, ensuring continuous operational efficiency.
- Performed troubleshooting and maintenance on specialized medical devices, including baby monitoring systems and radiology equipment, supporting critical hospital operations.
- Managed Active Directory and Microsoft environments (Windows 10, Server 2016/2019), including account provisioning, access control, and system integrity.
- Configured, monitored, and maintained Cisco network devices using PuTTY and Cisco Prime to ensure stable and secure connectivity.
- Executed system imaging, software deployment, and security updates to maintain consistent and secure configurations across desktops and laptops.
- Provided expert support for VoIP phones, multifunction printers, and enterprise device management tools, optimizing communication and device performance.
- Implemented enterprise-wide deployment techniques and conducted routine updates to enhance overall system reliability and compliance.
Data Systems Administrator
U.S. Marine Corps
07.2017 - 06.2021
- Orchestrated user profile management for 300+ accounts, ensuring data integrity and security.
- Spearheaded 5 transformative projects, leveraging data insights for operational enhancement.
- Directed database administration, troubleshooting, and server maintenance for optimal performance.
- Implemented robust security measures to fortify vital business data against potential threats.
- Provided advanced technical support, resolving issues promptly and conducting in-depth product research.
- Mentored and supervised a team of 11, fostering a culture of excellence and continuous improvement.
- Conducted monthly inventory of $500,000 in materials, optimizing resource allocation through cross-training initiatives.
- Delivered comprehensive training sessions to internal and off-site users, optimizing system functionality and addressing recurring issues.
- Managed LAN, WAN, and Internet systems across 5 sites, ensuring seamless connectivity and system reliability.
- Led Windows domain migration and oversaw network infrastructure development, ensuring compatibility and efficiency.
- Supervised 300 external and internal consultants, ensuring service continuity and adherence to quality standards.
- Fulfilled administrative duties during absences, ensuring uninterrupted network stability and operational efficiency.
Education
Bachelor’s - Computer Science
University of Phoenix Arizona
Phoenix, AZ01.2028
High School Diploma -
Islands High School
Savannah, GA06-2017
Skills
- Active Directory & Access Management
- Network Systems Maintenance
- Hardware/Software Troubleshooting
- System Performance Optimization
- Internet Services Monitoring
- Server Administration (vSphere/vCenter)
- Litigation Support Equipment Setup
- Business & Legal Application Support
- Mobile Device Management (AirWatch/DEP)
- PowerShell & Command Prompt Automation
- Virtualization Management (VMware vSphere)
- Backup & Recovery Management
Technical Training & Certifications
Data Systems Administration | Marine Corps Communications School | Twentynine Palms, CA - 2018 Graduate
Full Stack Software Development | DevCodeCamp | Milwaukee, WI - 2022 Graduate
EC-Council Certified Network Defender Training | ACI Learning | Jacksonville, FL - 2022 Graduate
EC-Council Certified Ethical Hacker Training | ACI Learning | Jacksonville, FL - 2022 Graduate
CompTIA Security+ Training | ACI Learning | Jacksonville, FL - 2022 Graduate
Certification
- Active Secret
Timeline
System Administrator III
KMRG LLC.
01.2024 - Current
FSO Technician
HCL Technologies
10.2022 - 10.2023
Data Systems Administrator
U.S. Marine Corps
07.2017 - 06.2021
Bachelor’s - Computer Science
University of Phoenix Arizona
High School Diploma -
Islands High School