ROBERT L. STARR
Hanscom AFB,MA
Summary
Accomplished IT Specialist with over 5 years of military information technology support/ security experience earning multiple "NCO Of The Quarter" awards as well as an Achievement Medal while serving in the role for outstanding performance. Tech-savvy professional, well-versed in installing and configuring Windows systems, budget management, diagnosing hardware/ software defects and supporting new application roll-outs. Security + certified, Secret security clearance and committed to providing efficient, high-quality support.
Overview
11
11
years of professional experience
Work History
System Administrator III
Peraton/Boston Passport Agency
Boston,MA
07.2022 - Current
- Installed security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Worked with users to determine areas of technology in need of improved usability.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Provisioned new software and hardware for use according to internal business and security policies.
- Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for 60 users.
Information Technology Manager
U.S. Air Force
Offutt AFB,NE, MA
03.2017 - 08.2022
- Led Team of 7 System Administrators to resolve help desk tickets for Base Hospital of 500 staff utilizing Windows Operating Systems
- Implemented, tested, secured and tracked medical applications, business software, network infrastructure and wireless devices
- Kept project teams on-task with proactive control of budgets, schedules and scopes
- Orchestrated Windows 10 migration resulting in improved security and enhanced usability for end users increasing productivity by 15%
- Delivered consistent and quality mentoring, training and onboarding for teams of contractors and staff members to ensure end user comprehension and compliance for DoD` regulations
- Managed implementation of application developments by collaborating with several third party technical teams
- Managed $1.3 million of IT assets (PC’s, Laptops VOIP/Cellular phones, Printers, Scanners, ect…) ordering/documenting all internal and external transfers of equipment
- Developed and provided monthly presentations to executive staff containing most recent stats for system request resolution times, information systems budget utilization, and current software updates along with future project progression
- Created and managed user, group, and computer accounts in Active Directory
- Created and maintained email addresses and distribution lists in Microsoft Exchange/Outlook
Healthcare Administrator
U.S Air Force
Offutt AFB,NE
12.2014 - 02.2017
- Satisfied customer queries over phone and email to maintain positive patient-provider relationships
- Responded proactively to concerns and questions by acting on patient feedback
- Represented company professionally when engaging with public and government agencies
- Trained front desk receptionist to enthusiastically greet and assist incoming patients
- Created documentation to articulate departmental roles and drafted statement-of-work for each team
- Direct day- to- day administrative and operational functions for 30-patient bed facility, providing guidance and leadership for 500 employees across 20 departments.
- Oversaw on-boarding and training of new healthcare team members
- Assisted executive staff by providing extensive support for healthcare programs.
Patient Administration Specialist
U.S Air Force
Offutt AFB,NE
07.2011 - 11.2014
- Confirmed patient information, collected copays and verified insurance
- Helped patients obtain health care services by setting up referrals
- Explained policies, procedures and services to patients
- Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies
- Trained facility volunteers on guest relations procedures and patients' rights
- Prioritized and organized tasks to efficiently accomplish service goals
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Demonstrated leadership by making improvements to work processes and helping to train others
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Education
Associate of Arts - Health Administration
Community College of The Air Force
Montgomery, AL04.2022
Skills
- Leadership
- Cyber Security
- Windows Operating Systems
- Hardware/Software Installation
- Microsoft Office Suite
- Management
- Computer Repair
- Training
- Project Management
- Active Directory
- User Support
- Security
- Network Security
- Software Management
Additional Information
- Additional Information Notable Awards: , Airman Of The Quarter (3), Non-Commissioned Officer Of The Quarter (4), Air Force Achievement Medal (2)
Timeline
System Administrator III
Peraton/Boston Passport Agency
07.2022 - Current
Information Technology Manager
U.S. Air Force
03.2017 - 08.2022
Healthcare Administrator
U.S Air Force
12.2014 - 02.2017
Patient Administration Specialist
U.S Air Force
07.2011 - 11.2014
Associate of Arts - Health Administration
Community College of The Air Force