Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Caiden Nicassio

Post Falls,ID

Summary

Dynamic and dedicated professional with a proven track record at Silverwood Theme Park, recognized for exceptional customer service and safety compliance. Skilled in emergency response and equipment maintenance, I excel in team building and active listening, ensuring guest satisfaction and operational excellence. Committed to delivering outstanding experiences in fast-paced environments.

Overview

1
1
year of professional experience

Work History

Amusement Ride Operator

Silverwood Theme Park
Athol, Idaho
04.2024 - Current
  • Recognized multiple times by the park owner and managers for exceptional customer service.
  • Pass all ride operations safely and audits 100%.
  • Operated amusement rides, ensuring safety and compliance with regulations.
  • Conducted routine safety checks on equipment and rides before operation.
  • Assisted guests boarding and disembarking from rides efficiently.
  • Responded to emergencies quickly, following established safety protocols effectively.
  • Provided customer service by answering questions about rides and attractions.
  • Responded promptly to guest complaints in a professional manner.
  • Adhered to company policies regarding guest behavior, safety regulations.
  • Trained new employees on ride operations, pointing out safety mechanisms and features.

Cashier

Roger's Ice Cream and Burgers
Post Falls, Idaho
06.2024 - 09.2024
  • Processed customer transactions accurately and efficiently at Roger's Ice Cream and Burgers.
  • Maintained cleanliness and organization of the front counter area during shifts.
  • Assisted customers with menu selections and provided product recommendations.
  • Handled customer inquiries and resolved issues to ensure satisfaction.
  • Stocked and replenished supplies to ensure operational readiness throughout the day.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

High School Diploma -

Post Falls High School
Post Falls, ID
06-2026

Skills

  • Customer service
  • Team building
  • Equipment maintenance
  • Emergency response
  • Safety compliance
  • Active listening
  • Cash handling
  • Strong work ethic

Affiliations

  • Track
  • Cross Country
  • Wrestling

Accomplishments

  • While providing exceptional customer service, I was recolonized by the Silverwood Park Owner and managers for going above and beyond to make my customers happy.

Timeline

Cashier

Roger's Ice Cream and Burgers
06.2024 - 09.2024

Amusement Ride Operator

Silverwood Theme Park
04.2024 - Current

High School Diploma -

Post Falls High School

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