Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Caidence Wood

Greenup,KY

Summary

Dynamic Customer Service and Operations Specialist with a proven track record in banking and food service industries. Acknowledged for enhancing customer satisfaction and streamlining operations effectively. Proficient in various banking software and experienced in compliance and fraud prevention. Focused on leveraging skills in a challenging environment that prioritizes innovation and customer engagement.

Overview

2
2
years of professional experience
1
1
Certification

Work History

CSR - Customer Service Representative

City National Bank of West Virginia
07.2023 - Current
  • Maintained a balanced cash drawer at all times, with zero discrepancies or errors
  • Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations
  • Identified fraudulent activities and followed proper procedures to report suspicious transactions
  • Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
  • Managed large volumes of cash while adhering to strict security protocols
  • Identified opportunities to cross-sell bank products and services to customers based on their needs and preferences
  • Participated in ongoing training programs to stay updated on new banking regulations, products, and technology advancements

Deposit Operations/Accounting Clerk

First and Peoples Bank and Trust Company
06.2024 - 07.2025
  • Managed new checking, savings, and time deposit accounts, enhancing customer trust and security
  • Delivered excellent phone-based customer service, effectively addressing inquiries and resolving issues
  • Collaborated with team members and supervised tellers, fostering a productive work environment
  • Proficient in Jack Henry software (Xperience, 4Sight, Synergy) and utilized Excel and Word for reporting
  • Efficiently live-balance front-line transactional activity to ensure proper internal and customer account reflection

McDonalds Crew Member

McDonald's
05.2023 - 07.2024
  • Enhanced drive-thru operations, reducing wait times while maintaining service quality.
  • Coordinated diverse teams with shift managers to improve crew performance.
  • Executed transactions accurately while operating cash register.
  • Managed multiple tasks in fast-paced environment without sacrificing quality.
  • Consistently exceeded customer service expectations, earning recognition for outstanding performance.

Education

BBA - Business Administration

University of Louisville
Louisville, KY

High school diploma - undefined

Greenup County High School
Greenup, KY
05.2024

Skills

  • Customer support excellence
  • Proficient in Microsoft Office
  • Computer skills
  • Professional phone and email etiquette
  • Data handling and management
  • Conflict mediation
  • Solution-oriented thinking
  • Critical evaluation skills
  • Accounting and bookkeeping
  • Efficient time management
  • Multitasking proficiency
  • Adaptable mindset
  • Communication proficiency

Certification

  • Microsoft Office Specialist-A combined certificate in Microsoft programs:

Microsoft Word (Office 2019)
Microsoft Excel (Office 2019)
Microsoft PowerPoint (Office 2019)
Microsoft Outlook (Office 2019)

  • Fundamental Business Concepts A*S*K Certification - High Achiever - Level 5-February

Badge holder demonstrated understanding of fundamental skills and requisite knowledge needed by all business professionals for continued employment. Skills and concepts assessed focus on business law, communication skills, customer relations, economics, emotional intelligence, financial analysis, human-resources management, marketing, information management, operations, professional development, and strategic management.

Languages

English

Timeline

Deposit Operations/Accounting Clerk

First and Peoples Bank and Trust Company
06.2024 - 07.2025

CSR - Customer Service Representative

City National Bank of West Virginia
07.2023 - Current

McDonalds Crew Member

McDonald's
05.2023 - 07.2024

High school diploma - undefined

Greenup County High School

BBA - Business Administration

University of Louisville