April Bryant
Greenup,KY
Summary
Skilled Epic Application Analyst with background in healthcare IT and EMR systems. Strengths include comprehensive knowledge of Epic software, application troubleshooting, system upgrades, and user training. Previous work has yielded enhanced system functionality, improved end-user efficiency, and streamlined workflows. Possess strong communication skills paired with ability to translate complex technical language into layman's terms for effective team collaboration.
Overview
30
30
years of professional experience
3
3
Certificate
Work History
Applications Analyst II - Cupid/Radiant
Nordic Global/Bon Secours Mercy Health
05.2020 - Current
- Collaborate with technical teams to ensure the successful implementation of projects within established timelines.
- Develop test plans, and execute unit, system, integration, and user acceptance testing for new functionality or bug fixes.
- Develop and manage project plans while providing status updates to management.
- Perform troubleshooting activities to resolve application-related problems in a timely manner.
- Actively participate in meetings with stakeholders to discuss project progress updates.
- Configure systems, design workflows, and create documentation for end users.
- Assess the usefulness of pre-developed application packages and adapt them to the user environment.
- Utilize advanced technical skills and expertise to troubleshoot complex problems, and implement solutions.
- Project lead for a multi-market Cupid implementation involving eight hospitals.
- Co-project lead for Cupid Compact Forms implementation for echo and stress procedures.
Applications Analyst II
Bon Secours Mercy Health
04.2019 - 05.2020
- Provided primary support for BD Alaris, Talyst, Glucostabilizer and Bartender applications.
- Knowledgeable in other applications such as Omnicell, McKesson Enterprise Rx, and Pyxis.
- Responded swiftly to customer inquiries and escalated issues to vendors as needed for resolution.
- Collaborated with pharmacy leadership on new initiatives.
Clinical Systems Analyst
Our Lady of Bellefonte Hospital
11.2010 - 03.2019
- Primary support for several applications, including GE MacLab, GE Universal Viewer, GE MUSE, GE DMS, Midmark EKG, and 3M Softmed.
- Provided secondary support for GE PACS and GE PacsWeb.
- Managed all modalities, systems and hardware within the CardioVascular application architecture.
- Work together with the Epic team in managing project requests, testing processes, and validation activities.
- Escalated complex problems to external vendors for resolution.
- Delivered prompt responses to customer inquiries while adhering to defined Service Level Agreements.
- Managed user account security and access controls.
- Coordinated and documented testing results for application upgrades.
- Collaborated with hospital operations, Business Partners, Consultants, and vendor support.
- Conducted data analysis for multiple hospital departments utilizing various applications.
- IT Lead on various projects, including initial Epic implementation, Epic Cupid, Epic Radiant, Epic Anesthesia, integration with Capsule, Philips Telemetry upgrade, Philips IBE installation, Philips Bedside monitor additions and upgrades, Nihon Kohden Neuro Workbench upgrade, and Nuance Dictaphone upgrade.
Laboratory Marketing Representative
Our Lady of Bellefonte Hospital
06.2005 - 11.2010
- Developed and executed marketing strategies targeting physician offices.
- Integrated CareEvolve laboratory provider portal across multiple offices.
- Documented, investigated and rectified client complaints.
- Processed client billing for offices with high accuracy.
Medical Laboratory Technician
Our Lady of Bellefonte Hospital
06.1995 - 06.2005
- Performed specimen analysis employing standardized methods for disease identification, management, and mitigation.
- Executed various office duties such as preparing documents, scheduling employees and drafting procedures.
- Proficient in Federal, State and Joint Commission Standards.
- Skilled in managing Sunquest LIS administrative operations.
- Managed day-to-day tasks as Point of Care Coordinator.
Education
No Degree - Medical Laboratory Science
University of Kentucky
Lexington, KYAssociates Degree - Medical Laboratory Science
Shawnee State University
Portsmouth, OHSkills
- Customer support
- Interpersonal skills
- System configuration
- Clinical workflow analysis
- Data migration
- Data analytics
- Project documentation
- Workflow improvement
- Troubleshooting and Diagnostics
- Report generation
Certification
- Epic Cupid
- Epic Cupid Structured Reporting
- Epic Radiant
Timeline
Applications Analyst II - Cupid/Radiant
Nordic Global/Bon Secours Mercy Health
05.2020 - Current
Applications Analyst II
Bon Secours Mercy Health
04.2019 - 05.2020
Clinical Systems Analyst
Our Lady of Bellefonte Hospital
11.2010 - 03.2019
Laboratory Marketing Representative
Our Lady of Bellefonte Hospital
06.2005 - 11.2010
Medical Laboratory Technician
Our Lady of Bellefonte Hospital
06.1995 - 06.2005
No Degree - Medical Laboratory Science
University of Kentucky
Associates Degree - Medical Laboratory Science
Shawnee State University
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