Joel Otero
Trumbull,CT
Summary
Dynamic RIS, Enterprise PACS and Senior Epic Cupid PACS Analyst with extensive experience at Radiology Partners, driving clinical workflow optimization and DICOM integration. Proven track record in enhancing imaging informatics strategies and fostering team collaboration, resulting in improved operational efficiency and patient outcomes. Expert in vendor management and strategic planning within healthcare IT environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Epic Cupid Pacs Analyst Strategic Enterprise Applications & Platforms
Ascension Health Care
11.2024 - Current
- Lead the management, implementation, and optimization of Cardiology PACS and Clinical Imaging Systems, ensuring seamless integration with enterprise applications.
- Oversee system architecture, vendor relationships, and clinical workflow improvements, ensuring alignment with organizational goals and regulatory compliance.
- Act as a subject matter expert (SME) for Cardiology Imaging Solutions, including DICOM integration, HL7 interfaces, and EMR interoperability.
- Collaborate with physicians, clinical teams, IT leadership, and vendors to develop and enhance imaging informatics strategies.
- Manage Epic Cupid FDI EMR Integration of GE Muse NX, GE Case and Siemens Syngo), and non-invasive cardiology solutions, driving operational efficiency and improved patient outcomes.
- Supervise system upgrades, testing, and maintenance while ensuring minimal disruption to mission-critical imaging and reporting workflows.
- Implement best practices for data storage, retrieval, and security, ensuring high availability and disaster recovery for cardiology imaging systems.
- Provide leadership and mentorship to technical and clinical staff, fostering professional growth and cross-functional collaboration.
- Provided comprehensive support for Siemens Syngo Dynamics, including template creation and customization, user and department provisioning, and mapping of discrete measurements into structured report templates.
- Lead troubleshooting and resolution efforts for complex technical issues related to imaging platforms, ensuring optimal system performance.
- Managed Seimens addendum and amendment requests, SSL certificate updates, and SQL- based reconciliation of missing or mismatched images and reports.
- Including Athena and Epic Cupid integration
Epic Cupid - Senior Lead Analyst for Cardiology Enterprise and Radiology Pacs
NYU Langone Health
04.2018 - 11.2024
- Led PACS system upgrades, patches, and optimizations across multiple domains to improve efficiency.
- Conducted quality audits and ensured imaging systems met regulatory requirements.
- Led the implementation and onboarding of new departments onto the Syngo Dynamics platform
- Supported and optimized Syngo Dynamics–Epic integration, including error resolution and troubleshooting of OBX segments within HL7 interfaces.
- Managed third-party integrations with Epic for radiology and cardiology, ensuring seamless interoperability.
- Configured, tested, and validated PACS interfaces while troubleshooting integration issues.
- Collaborated with IT and clinical teams to design and enhance imaging workflows.
- Oversaw imaging IT projects from planning to implementation, including network architecture reviews.
- Provided post-go-live support, training, and workflow documentation for clinical staff.
- Attended management meetings to strategize system enhancements, acquisitions, and process improvements.
Rad IT PACS Systems Admin
NYU Langone Health
02.2016 - 07.2018
- Provided end-user access management, training, and technical support to physicians and clinical staff.
- Monitored system performance, diagnosed hardware/software issues, and ensured proper calibration on Linux and Windows platforms.
- Managed vendor communications for system enhancements, troubleshooting, and technical support.
- Communicated system upgrades and downtimes while supporting operational recovery.
- DICOM, HL7 integration, network troubleshooting, and peripheral device management.
- Served as a liaison between departments and vendors for system planning, upgrades, testing, and implementation.
- Coordinated software installations, migrations, and system upgrades with IT teams.
- Administered Windows and Linux platforms, supporting various PACS and clinical applications, including McKesson, Epic, Epiphany, Siemens, and Philips.
Lead IT Healthcare Support Specialist-PACS
WMC Centers RPS Informatics
10.2014 - 02.2016
- Led PACS administration and IT support, ensuring seamless clinical operations and data integrity.
- Developed and enforced best practices for system performance, troubleshooting, and security.
- Spearheaded system upgrades and integrations, enhancing workflow efficiency across healthcare facilities.
- Managed end-user training programs to improve adoption and optimize the use of imaging systems.
- Partnered with vendors to implement new technologies, resolve system issues, and improve service delivery.
- Provided strategic recommendations for infrastructure improvements, scalability, and compliance adherence.
Education
MBA - Information Technology Management
SNHU University
Manchester, NH01-2022
BA - Computer Science Management
SNHU University
Manchester, NHAS - Computer Science
Gateway College
New Haven, CTSkills
- PACS & Imaging Systems
- DICOM integration
- HL7 interfaces
- Clinical workflow optimization
- Vendor management
- Imaging informatics
- Account reconciliation
- Budgeting and forecasting
- Team collaboration and leadership
- Microsoft office
- Strategic planning
- Analytical thinking
- Data research and validation
- Policy improvements
- Database management
- Budget development
- Healthcare IT & Integration
- IT Infrastructure & Support
- Intelerad Clario
- Corepoint HL7
- Microsoft Windows Server
- Intel browser
- Mirth HL7
- ACUO
- MedInformatix
- Imprivata
- DICOM PACS
- Epic Cupid
- Cerner
- ECW
- Philips ISP AVW
- Syngo Via
- Dynamica
- Philips ISP
- Primordial
- Osirix
- Pacemate
- Nil Viewer
- Multiple EKG Vendor Support
- VM Horizon
- Meditech
- Vericis Merge
- ServiceNow
- Dolphin Build
- Validation
- Integration
- Philips Isite
- Syngo Dynamic
- DX
- Visage PACS
- GE Xeleris
- Citrix
- CyberARK
- Multiple Cardiac Event Monitors
- Ivanti
- Basic SQL Query
- Vendors Integration to EMR
- Remedy
- Synapse
- PowerScribe
- Dragon
- GE MUSE V9
- MX
- EMR FDI
- Application Lifecycle Management
- Holter Cardiac
- Dolphin
- Microsoft Office 2010
- 2013
- 365
- Hardware & Devices
- Healthcare & Imaging Systems
- IT Infrastructure
- PC
- Laptop
- Tablets
- RadApple
- Card Modalities
- Android
- Cisco
- Mitel
- Smart Phones
- Dell
- Spaulding
- EMC
- Multiple MDM
- McKesson
- Network Printers
- Patch Panels
- Philips Ultrasound
- NUC Cameras
- Ring Central
- Router
- Switching
- GE Ultrasound
- ECG
- Barracuda
- Boston Scientific
- Teams
- Webex
Certification
- EPIC Cupid, Certified
- EPIC Radiant, Proficiency
- Allscripts & ECW, Completed User and Administrator Certification, 2015
- CompTIA A+, 28RZ5MHH2GFQ2LK2
- CCENT/CCNA, 28220586141ESWN
- American Management Association, Managing today's IT and Technical Professionals
- BMC Numara Software, Numara Certified Professional – BMC Track-It Administrator
References
Available upon request
Relevant Proficiencies
PACS & Imaging Systems, Healthcare IT & Integration, IT Infrastructure & Support, Intelerad Clario, Corepoint HL7, Microsoft Windows Server, Intel browser, Mirth HL7, ACUO, MedInformatix, Imprivata, DICOM PACS, Epic Cupid, Cerner, ECW, Philips ISP AVW, Syngo Via and Dynamica, Philips ISP, Primordial / Osirix, Pacemate, Nil Viewer, Multiple EKG Vendor Support, VM Horizon, Meditech, Vericis Merge, ServiceNow, Dolphin Build / Validation / Integration, Philips Isite, Syngo Dynamic and DX, Visage PACS, GE Xeleris, Citrix, CyberARK, Multiple Cardiac Event Monitors, Ivanti, Basic SQL Query, Vendors Integration to EMR, Remedy, Synapse (PowerScribe & Dragon), GE MUSE V9, MX and EMR FDI, Application Lifecycle Management, Holter Cardiac, Dolphin, Microsoft Office 2010, 2013 & 365, PC / Laptop / Tablets, RadApple / Card Modalities / Android, Cisco / Mitel, Smart Phones, Dell / Spaulding, EMC, Multiple MDM, McKesson, Network Printers, Patch Panels, Philips Ultrasound and NUC Cameras, Ring Central, Router & switching, GE Ultrasound, ECG and NUC Cameras, Barracuda, Boston Scientific, Teams, Webex
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Senior Epic Cupid Pacs Analyst Strategic Enterprise Applications & Platforms
Ascension Health Care
11.2024 - Current
Epic Cupid - Senior Lead Analyst for Cardiology Enterprise and Radiology Pacs
NYU Langone Health
04.2018 - 11.2024
Rad IT PACS Systems Admin
NYU Langone Health
02.2016 - 07.2018
Lead IT Healthcare Support Specialist-PACS
WMC Centers RPS Informatics
10.2014 - 02.2016
MBA - Information Technology Management
SNHU University
BA - Computer Science Management
SNHU University
AS - Computer Science
Gateway College