Summary
Work History
Education
Skills
Timeline
Generic

Cailin Engstrom

Tempe,AZ

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Maintains professional appearance and demeanor and expertly completes assigned tasks with a focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Work History

Volunteer Victim Advocate

Mohave County Attorney's Office
06.2022 - 08.2022
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Welcomed victims with friendly greeting, answered general questions, gathered nature of visit, and directed to specific offices.
  • Assisted victims in identifying community resources and connecting with appropriate services.
  • Clarified court processes and procedures when needed.
  • Collected and updated documentation to maintain client records.
  • Notified victims of court motions, trial dates, issued warrants, bond changes, restitution reminders, and other pertinent information.
  • Inputted trial dates to Mohave County Prosecutor calendar system as needed.
  • Assisted staff with clerical and administrative when asked.
  • Reported to Victim Advocate.
  • Shadowed Victim Advocate during courtroom tasks such as notetaking and victim impact statements.

Education

Some College (No Degree) -

Arizona State University
Tempe, AZ

Skills

  • Greet Guests
  • Multi-Line Telephone Systems
  • Front Desk Operations
  • Sorting and Labeling
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Powerpoint
  • Fast Learner
  • Excellent Attention to Detail
  • Clerical Support

Timeline

Volunteer Victim Advocate

Mohave County Attorney's Office
06.2022 - 08.2022

Some College (No Degree) -

Arizona State University
Cailin Engstrom