Samantha Travers

• Maintained confidentiality of client information as required by law and ethical guidelines
• Referred victims to appropriate community resources for additional support and assistance
• Advocated for policy changes within local government agencies that impact victim's rights
• Assisted victims in understanding their rights and criminal justice process
• Networked with other professionals in field to share resources and strengthen referral networks
• Developed safety plans for individuals at risk of further harm or victimization.

• Promoted to server trainer in January of 2024
• Demonstrated hospitality and customer service while greeting tables
• Informed customers of ingredients and allergens to support sensible menu choices
• Took accurate notes detailing customer orders
• Followed safety, sanitization and food handling guidelines.

• Followed alcohol awareness procedures to prevent intoxication and deal with intoxicated guests
• Maintained thorough understanding of ingredients and preparation of menu items
• Operated POS systems and managed bar tabs to track revenue
• Balanced efficiency with exceptional service to manage guests in high-volume environment
• Checked identification before serving alcohol to comply with state and federal laws
• Assisted fellow team members during high-volume periods by providing support where needed
• Balanced cash drawers at beginning and end of shifts to ensure accuracy in financial transactions.

I put this here because it will show in a background check and I was in transition of finding a stable job after moving from Florida and Ted's could not accommodate to my schedule at the time.

• Serving food and beverages while maintaining high quality formal table service to over 100+ customers daily
• Resolved complaints quickly and efficiently while keeping the customer's best interests in mind
• Served Sonia Sotomayor on regular occasions as she became a regular due to outstanding service
• Took care of and handled parties upwards of 35+ people at one time by myself, this included keeping up with separate tabs, bartending the drinks, serving and taking food orders, all while helping the inside staff keep up with the sections inside.

• 30 second greet + 1st round: greet guests within 30 seconds / mark table with a beverage nap or coaster, greet guests in a welcoming and upbeat manner / introduce self, bring first round of drinks in under 2 min
• Offer suggestions + take order: use menu knowledge to offer tailored recommendations to guests, order is to be taken ladies first, followed by men, clockwise around table, after taking order, remove food menus but leave drink menus
• Quality check entrees: two bites or two minutes: check the guests' level of satisfaction within two minutes, or two bites, whichever comes first, be specific when checking on food (is your prohibition burger tasting fantastic this evening?), non-verbally check appetizers and desserts, if the guest is ever unsatisfied, address issue immediately and involve manager if necessary
• Drink refills + marking guests: aside from water, always replace non-alcoholic beverages at the halfway mark using an equal exchange (never remove drink from table without having a replacement), when guest is finished with meal, always remove beverages, ask if guest would desire another alcoholic beverage specifically by beverage name, we only mark guests using the marking tray.

• Rank of Chief with U.S Customs Border Protection Explorer Post 5203 FT Lauderdale FL
• Conducted scenario traffic stops
• Active shooter trainings
• During my time as chief of the group I had the responsibilities of ensuring that each cadet stayed up to date on their trainings in regards to curriculum
• Clearing tactics
• Preformed report writing and how to communicate with other governmental officials
• Completed the explorer academy, which included testing and physical readiness courses.

• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Bussed and reset tables to keep dining room and work areas clean.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Set positive tone for entire dining experience as first point of contact for incoming guests.

• Kept clean, organized and well-stocked checkout areas
• Provided information to customers on products or services
• Stocked store shelves and end-caps with merchandise
• Approached and solved problems with initiative and sound judgment
• Balanced cash drawer at beginning and end of each shift
• Trained new retail team members in customer service and company policies.

• Moved cars through efficiently with expert knowledge of menus and POS system operation
• Packaged food in bags for easy carrying and added napkins to complete orders
• Verified items from kitchen against customers' orders before handing out bags
• Helped kitchen staff with cleaning and restocking needs during slow periods
• Maintained cleanliness and organization of all storage areas.