CAILLOU LEE
American Airlines
Appleton,WI
1
Certification
9
years of professional experience
I am a passionate hands-on learner and love to gain new experiences that will encourage me to strive for excellence in my work environment and personal skill set. What drives me forward are past mistakes that I can improve myself by simply being better and learning from it.
Work History
Lance Corporal - 0311 Infantry Rifleman
1 Year 5 Months- Graduated boot camp at MCRD San Diego in August 2025.
- Graduated School of Infantry—West from Camp Pendleton, California in November 2025.
- Completed Lance Corporal seminar, strengthening readiness for leadership roles - September 2026.
- Coordinated squad movements, maintaining situational awareness and mission readiness.
- Executed reconnaissance, observation, and reporting to support tactical decision-making.
- Enforced discipline, safety, and operational standards during field exercises.
- Performed as a fire team member during situational training exercises and infantry dismounted battle drills.
- Improved unit readiness by participating in rigorous physical fitness programs and maintaining high standards of personal discipline.
- Displayed adaptability by quickly learning new tactics, techniques, and weapon systems when faced with evolving threats or mission requirements.
- Increased operational efficiency through meticulous planning and execution of missions in various environments.
Customer Service and Ramp Agent
3 Years 5 Months- Assisted passengers in finding their lost luggage at baggage claim areas
- Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently
- Assisted passengers in locating lost luggage, enhancing their travel experience during claims process
- Reviewed flight manifests for accuracy before departure to ensure accuracy of luggage loaded onto planes
- Collected, sorted and checked baggage tags against flight lists
- Processed necessary paperwork related to cargo shipments including customs documents
- Maintained aircraft stability by strategically positioning heavy items in the aft, contributing to safe flight operations
- Adjusted operations based on monitored weather conditions.
- Answered passenger inquiries regarding arrival and departure times and gate information, ensuring timely updates and support
- Coordinated with pilots, cabin crew, and airport staff to maintain on-time departures and arrivals
- Maintained on-time connections by guiding aircraft to and from gate positions
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel
- Maintained clear communication with team members and supervisors using radios and hand signals
- Monitored weather conditions regularly in order to adjust operations accordingly when needed
- Followed safety procedures such as using reflective gear while working the ramp
- Participated in team meetings to discuss performance, safety, and operational improvements
- Oversaw baggage sorting processes to ensure timely delivery and routing to correct flights and baggage claim areas
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane
- Conducted weight and balance calculations to ensure aircraft safety
- Prepared detailed reports summarizing activities performed during shift
- Assisted in de-icing aircraft and removing snow or debris from operational areas
- Operated conveyor belts, push-back tractors and aircraft tugs daily
- Verified correct labeling of containers containing hazardous materials for transport on planes
- Connected electrical power units and service hoses to aircraft
- Positioned and pushed aircraft from remote airport locations to specified areas for operation
- Worked in various weather conditions to ensure continuous airport operations
- Attended team meetings to discuss safety and operational improvements to discuss performance, safety, and operational improvements
- Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Stocker
1 Month- Stocked shelves with newly arrived products
- Replenished items to maintain stock availability
- Maintained accurate inventory records through manual and computerized systems to ensure stock availability
- Sorted returned merchandise for efficient restocking or disposal to maintain inventory flow. for restocking or disposal
- Participated in physical inventories of stock on hand periodically
- Assisted with store displays and window dressing.
- Ensured that all products were labeled properly before stocking the shelves
- Removed outdated products from shelves in accordance with company policy
- Inspected stock for damage or defects and reported issues to management
- Verified pricing accuracy on shelves against invoices from vendors
- Monitored expiration dates of perishable items to ensure freshness
- Packed boxes for shipment using appropriate packing materials
- Faced products on shelves and displays to meet company policies
- Recorded merchandise moves for correct product counts and checked quantities against stocking reports
- Assisted with store displays and window dressing as needed
- Arranged merchandise in an attractive manner to promote sales
- Organized storage areas to optimize space and improve accessibility of merchandise
- Followed safety procedures when handling hazardous material or dangerous goods
- Lifted materials of varied weights on a regular basis.
- Palletized merchandise for easy movement to sales floor locations
- Provided customer service by answering questions about product location, price and availability
- Maintained neat, safe and orderly workspace to prevent accidents and injuries
- Stocked shelves with new merchandise and checked for outdated or damaged items
- Stocked shelves with new merchandise and checked for outdated or damaged items
- Lifted materials of varied weights regularly to facilitate storage and organization. of varied weights on regular basis.
Freight Team Member
3 Years 11 Months- Utilized hand-trucks, forklifts, pallet jacks, and other equipment for loading and unloading freight
- Assisted with unloading incoming deliveries and loading outgoing shipments manually and with use of dollies and carts
- Organized storage areas by stacking boxes in an efficient manner
- Monitored inventory levels to ensure that adequate stock was available for customer orders
- Communicated effectively with customers regarding order status updates
- Ensured the accuracy of orders prior to their shipment
- Monitored inventory levels to ensure adequate stock availability for timely customer orders
- Collaborated with departments to streamline workflow processes and enhance operational efficiency
- Maintained cleanliness and safety standards in work area, ensuring proper waste disposal
- Maintained records of all delivered items, including quantity and destination
- Assisted with the assembly of furniture and appliances
- Assisted in training new warehouse employees
- Worked closely with team members to complete tasks efficiently and effectively
- Managed time effectively to maximize productivity during shifts
- Performed manual lifting and moving of heavy objects on a regular basis.
- Checked accuracy of shipping labels for incoming orders as orders came in
- Assisted with the assembly of furniture and appliances when needed
- Performed light administrative tasks such as filing paperwork or entering data into computer systems
- Sorted and placed materials or items on racks, shelves, or in bins according to organizational standards
- Maintained cleanliness and safety standards in the work area
- Performed manual lifting and moving of heavy objects on a regular basis.
Bagger/Cashier Assistant
1 Year 5 Months- Bagged groceries for customers quickly and accurately
- Performed bagging operations for purchases according to company standards
- Organized checkout area to promote safety and enhance efficiency for customers and staff
- Provided excellent customer service by answering questions about products and services
- Assisted customers in locating desired items throughout the store
- Delivered exceptional customer service by addressing product inquiries and assisting with purchases
- Maintained cleanliness of checkout area including floors, counters, and shelves
- Stocked shelves efficiently to ensure product availability
- Replenished stock on shelves and displays to ensure product availability and support customer needs
- Organized shopping carts in designated areas for easy retrieval by customers
- Performed routine maintenance tasks such as sweeping floors, mopping up spills
- Retrieved shopping carts from designated areas in the parking lot and store entrance. and baskets from inside and outside store.
Education
Some College (No Degree): Wildlife Biology
Skills
FAA Regulations
Security processes
Aircraft Inspection
Hazardous Materials
Baggage oversight
Baggage Service Collaboration
Arrival procedures
Physical Endurance
Safety compliance
Security Operations
Radio operation
Handheld Scanners
Pallet Jack Operation
Pallet jack safety
Quality Control
Inventory Tracking
Military Protocols
Material Handling
Warehouse Operations
Damage Prevention
Aircraft Sanitation
Cargo Management
Safety Procedures
Team Leadership
Professionalism
Effective Communication
Excellent Communication
Problem-Solving
Complex problem-solving
Organizational Skills
Attention to Detail
Operational Safety
Flexible Schedule
Inclement Weather Tolerance
Willing to Learn
Effective communication
Logistics Coordination
Corporate policies
Vehicle operation
Physical fitness
Heavy Lifting
Barcode scanning
Stock Rotation
Combat Readiness
Warehouse Safety
Hands on learner
Barcode scanning
Pallet Jack Operation
Stock Rotation
Warehouse Safety
Hands-on learner
Physical fitness
Certification
Completion of Wildland Firefighting certifications of safety and recognizing hazards and how to deal in certain situations to operate. (University of Wisconsin Stevens Point 2023), Certified Customer Service Agent of American airlines through a two-week course of operating through a computer program at a training center in Headquarters located in Dallas Texas - May 2023, Certified Ramp Agent to operation ground service equipment and be awareness of the hazards while operating in the many conditions outside on the ramp during flights - May 2023
Timeline
Lance Corporal - 0311 Infantry Rifleman
United States Marine Corps
05.2025 - CurrentRead More
Customer Service and Ramp Agent
American Airlines
05.2023 - CurrentRead More
Stocker
Sam's Club
05.2023 - 06.2023Read More
Freight Team Member
Fleet Farm
06.2019 - 05.2023Read More
Bagger/Cashier Assistant
Pick 'n Save
12.2017 - 05.2019Read More
University of Wisconsin - Stevens Point
Read More