Cailyn Roach
Gray Summit,Missouri
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Scooters Coffee. Proven ability to enhance guest satisfaction through effective communication and problem-solving. Skilled in cash handling and menu memorization, consistently ensuring order accuracy and operational efficiency in fast-paced environments. A team player committed to maintaining high standards of cleanliness and organization.
Overview
3
3
years of professional experience
Work History
Barista
Scooters Coffee
2024.09 - Current
- Prepared high-quality espresso beverages while adhering to established recipes and standards.
- Provided exceptional customer service, enhancing customer satisfaction and loyalty through positive interactions.
- Maintained cleanliness and organization of work area, ensuring compliance with health and safety regulations.
- Operated coffee brewing equipment proficiently, troubleshooting issues to minimize downtime during peak hours.
Server
El Salto Mexican Restaurant
2024.04 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed order accuracy by effectively communicating with kitchen staff and addressing customer requests promptly.
- Maintained cleanliness and organization of dining area, contributing to overall restaurant ambiance and hygiene standards.
Host
Texas Roadhouse
2022.12 - 2024.07
- Greeted guests promptly, ensuring a welcoming atmosphere and positive first impressions.
- Managed waitlists efficiently, optimizing seating arrangements to minimize guest wait times.
- Assisted servers by communicating special requests and dietary needs to enhance guest satisfaction.
- Coordinated with kitchen staff to ensure timely order delivery during peak hours for operational efficiency.
Education
Pacific High School
Pacific, MO05.2024
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Exceptional customer service
- Order taking
- Cash register operation
- Safe food handling
- Menu memorization
- New hire training
Timeline
Barista
Scooters Coffee
2024.09 - Current
Server
El Salto Mexican Restaurant
2024.04 - Current
Host
Texas Roadhouse
2022.12 - 2024.07
Pacific High School