Cainaan Brewer
Greensboro,NC
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering two years of extensive leadership experience in a fast-paced business process outsourcing (BPO) environment. Committed individual well-versed in providing thorough training, setting team goals, and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
8
8
years of professional experience
Work History
Team Manager
PartnerHero
09.2023 - Current
- Performed weekly performance reviews with Team Leads and offered guidance and development opportunities to improve their skills in managing their teams, resulting in enhanced work quality and improved employee engagement.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Led employee relations through effective communication, coaching, training, and development.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow.
Team Lead
PartnerHero
01.2023 - 10.2023
- Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions.
- Audited team performance and compliance with the Health Insurance Portability and Accountability Act (HIPAA) and Program standards.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests, and found coverage for short shifts.
- Submitted timely and accurate assessments of team performance to leadership with identification of areas of opportunity and outlined steps required to improve outcomes.
Subject Matter Expert
PartnerHero
11.2022 - 01.2023
- Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Collaborated with management to identify and prioritize new development concepts.
- Improved user productivity and efficiency through system training and support.
- Improved system performance by eliminating operational gaps and software bugs.
Customer Support Specialist
PartnerHero
06.2021 - 11.2022
- Provided primary customer support to internal and external customers.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs in a high-volume Business Process Outsourcing (BPO) setting, prioritizing tasks to keep up with challenging deadlines.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
Ammunition Specialist
U.S. Army
10.2015 - 10.2021
- Accurately completed all paperwork and documentation related to receiving and transfer of ammunition.
- Trained personnel on safe ammunition handling to prevent injuries and accidents.
- Supervised personnel and offered extensive mentoring and training assistance.
- Handled inspection, inventory, and issuance of ammunition to teams of soldiers.
Education
Bachelor’s Degree - Business Management and Finance
DeVry University
High school diploma - undefined
Starmount High School
Boonville, NCSkills
- Analytical Decision Making
- Collaboration
- Performance Coaching
- Military Experience
- Production monitoring
- Employee Evaluation
- Staff Development
Additional Information
- Overseas Service Ribbon
- Army Service Ribbon National Defense Service Medal - Earned twice
- Global War on Terrorism Service Medal
- Global War on Terrorism Expeditionary Medal
- Armed Forces Reserve Medal with Mobilization Device
- Army Good Conduct Medal
- Drivers badge Wheeled vehicle
Timeline
Team Manager
PartnerHero
09.2023 - Current
Team Lead
PartnerHero
01.2023 - 10.2023
Subject Matter Expert
PartnerHero
11.2022 - 01.2023
Customer Support Specialist
PartnerHero
06.2021 - 11.2022
Ammunition Specialist
U.S. Army
10.2015 - 10.2021
Bachelor’s Degree - Business Management and Finance
DeVry University
High school diploma - undefined
Starmount High School
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