Cainon Griffin
Jemison,AL
Summary
Adept at managing emergencies and ensuring efficient dispatch with Chilton County E-9-1-1, excelling in stress tolerance and critical thinking. Demonstrated success in improving response times by effectively prioritizing situations and leveraging law enforcement procedures. Renowned for adaptability and professionalism. Telecommunications Engineer with superior technical understanding of cellular technologies, wireless core network infrastructure and IP networking. Extensive background in administration and support of office PBX and voice messaging systems. Experience troubleshooting issues at user level as well as phone system programming.
Overview
9
9
years of professional experience
Work History
Telecommunicator
Chilton County E-9-1-1
01.2024 - Current
- Leveraged radio, telephone and computerized and electronic equipment to dispatch law enforcement, fire or medical assistance units to scene of emergency.
- Assisted callers in emergency situations with appropriate information and support.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Reduced risks and emergency response issues by observing public safety field units.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Scale House Clerk
Amwaste
12.2022 - 10.2023
- Operated weigh scales and issued tickets when necessary.
- Complied with safety regulations to avoid potential injuries and support company goals.
- Answered customer calls professionally
- Greeted customers and provided excellent service to internal and external clients.
- Maintained tidy work area to reduce likelihood of accidents.
- Guided customers to correct dump location.
- Checked loads to identify contents and unauthorized or highly regulated materials.
- Inspected materials to determine appropriate placements for repurposing or disposal.
- Operated forklifts, pallet jacks or front-end loaders to load bales, bundles or other heavy items onto trucks for shipping to smelters or other recycled materials processing facilities.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Machine Operator
Stella-Jones
10.2019 - 12.2021
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Complied with company and OSHA safety rules and regulations.
- Quickly shut down equipment in emergency situations following protocols.
- Suggested specific ideas for process, productivity and safety improvements.
- Performed regular maintenance and cleaning activities to keep machines in good working condition.
- Applied effective time management techniques to meet tight deadlines.
- Cross-trained in grade cab, loader, and plate machine to help team meet production needs.
Repair Technician \ Delivery Driver
Southeastern Biomedical Repair Services
05.2015 - 10.2019
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Maintained inventory of repair supplies and ordered parts.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Minimized company liability and risks to loads by obeying traffic laws.
Education
High School Diploma -
Chilton County High School
Clanton, AL05.2016
Skills
- Law enforcement procedures
- Stress Tolerance
- Call prioritization
- Emergency Medical Instruction
- Verbatim Transcription
- Information Relay
- Good Judgment
- Decision-Making
- Prioritizing Situations
- NCIC Database
- Documentation And Reporting
- CPR and First Aid
- Providing Clear Directions
- Critical Thinking
- Map reading skills
- Interpersonal Skills
- Information documentation
- Continuous Improvement
- Adaptability and Flexibility
- Multitasking
- Professional Demeanor
- Flexible Schedule
- Reliability
- Professionalism
Timeline
Telecommunicator
Chilton County E-9-1-1
01.2024 - Current
Scale House Clerk
Amwaste
12.2022 - 10.2023
Machine Operator
Stella-Jones
10.2019 - 12.2021
Repair Technician \ Delivery Driver
Southeastern Biomedical Repair Services
05.2015 - 10.2019
High School Diploma -
Chilton County High School
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