Caira Lewis
Brooklyn
Summary
Customer Service Professional experienced in fast-paced environments, achieving high customer satisfaction through effective communication and problem-solving. Operator skilled in quality control and machine troubleshooting, demonstrating strong time management and multitasking abilities while focusing on cost reduction and productivity improvement.
Overview
12
12
years of professional experience
Work History
Solid Waste Operator
Hugh Medford Service Center
Greensboro
12.2023 - 06.2026
- Operated equipment to enhance service efficiency.
- Maintained safety protocols and ensured compliance with operational standards.
- Collaborated with team members to optimize daily workflow processes.
- Conducted routine maintenance checks on machinery to maintain optimal performance.
- Documented service logs and maintained accurate records of daily activities.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Studied safety protocols and emergency procedures thoroughly.
- Collaborated with coworkers to perform projects quickly and meet business goals.
Customer Service Representative
Alorica
Greensboro
01.2019 - 01.2023
- Resolved customer billing issues, updated accounts, and answered product questions to enhance customer experience.
- Achieved high satisfaction scores by delivering patient and clear communication during interactions.
- Handled customer billing issues, account updates, and product questions.
- Documented customer interactions to ensure accurate records and facilitate follow-up actions.
- Accurately documented customer interactions.
- Maintained accurate records of customer feedback and concerns.
Waitress
Waffle House
Naples
06.2017 - 01.2019
- Maintained clean and welcoming dining area to enhance guest comfort.
- Managed multiple tables while ensuring timely food and beverage delivery.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Resolved customer inquiries and complaints with professionalism and care.
- Processed cash and electronic payments swiftly to minimize wait times.
- Recommended menu items to enhance guest dining experience.
- Developed positive relationships with regular customers through friendly conversation.
- Maintained cleanliness and organization of dining area and utensils.
- Assisted in training new waitstaff on procedures and menu items.
- Checked back with customers regularly to confirm satisfaction and address needs.
Cashier
Costco
Naples
12.2017 - 07.2018
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer transactions efficiently at checkout stations.
- Maintained accurate cash drawer balance throughout shifts.
- Greeted customers and answered any questions they had about the store's products and services.
- Supported inventory management by restocking shelves.
- Managed returns and exchanges according to company policy.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collaborated with team members to maintain a clean workspace.
- Executed additional tasks assigned by management to support store operations. as assigned by management.
- Stocked shelves with merchandise.
- Stocked shelves with merchandise when needed.
- Worked closely with front-end staff to assist customers.
HIM Technician
Mount Sinai St. Luke's Hospital
Manhattan
03.2014 - 11.2017
- Maintained accurate patient records using electronic health systems.
- Ensured compliance with HIPAA regulations to protect patient confidentiality.
- Reviewed documentation for accuracy and compliance with established standards.
- Coordinated with medical staff to update patient records efficiently.
- Managed data entry for patient files, ensuring timely updates.
- Processed incoming communications related to patients' health information.
- Assisted in fulfilling release of information requests promptly.
- Supported audits by providing required documentation for review.
Childcare Assistant
Shell's Daycare
Brooklyn
01.2014 - 01.2016
- Supervised children, fostering daily learning and engagement.
- Maintained safe, clean environments, promoting well-being and comfort.
- Provided care for infants and toddlers, ensuring their comfort and safety.
- Assisted teachers in implementing lesson plans and educational activities.
- Maintained safety and cleanliness in classrooms to promote a healthy learning space.
- Communicated effectively with parents regarding children’s progress and needs.
- Organized recreational activities that enhanced social skills and interaction among children.
- Assisted in meal preparation including preparing snacks and drinks.
Education
High School Diploma -
Brooklyn Lab High School
999 Jamaica Avenue Brooklyn NY 1120801-2013
Some College (No Degree) - Clinical Laboratory Science
Southwestern Community College
Sylva, NC07-2026
Skills
- Equipment maintenance
- Quality control processing
- Equipment operation
- Data entry
- Customer Service
- Waste management techniques
- Problem-Solving
- Time Management
- Deadline adherence
- Preventive maintenance
- Safety compliance
- Operational efficiency
- Cash Handling
- Attention to detail
- Valid Driver's license
- Clinical laboratory procedures
Timeline
Solid Waste Operator
Hugh Medford Service Center
12.2023 - 06.2026
Customer Service Representative
Alorica
01.2019 - 01.2023
Cashier
Costco
12.2017 - 07.2018
Waitress
Waffle House
06.2017 - 01.2019
HIM Technician
Mount Sinai St. Luke's Hospital
03.2014 - 11.2017
Childcare Assistant
Shell's Daycare
01.2014 - 01.2016
High School Diploma -
Brooklyn Lab High School
Some College (No Degree) - Clinical Laboratory Science
Southwestern Community College