Cairi Ray
Birmingham,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
IT Support Specialist GS-9 (TEMP)
Department of the Army
Montgomery, AL
12.2023 - Current
- Provided technical support to clients via phone, email, and remote access.
- Installed software applications as requested by customers.
- Diagnosed system malfunctions and provided troubleshooting assistance.
- Performed regular maintenance checks on computer hardware components.
- Assisted colleagues with complex IT problems or inquiries.
- Maintained an inventory of all IT equipment in the organization.
- Responded promptly to service requests from staff members.
- Installed and supported desktop software titles and add-ons.
- Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Stayed abreast of latest software developments to enhance job knowledge.
IT Support Specialist
167th Theater Sustainment Command
Anniston, AL
02.2020 - Current
- Installed and supported desktop software titles and add-ons.
- Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Maintained accurate inventory of owned and new equipment to support availability of replacement parts when needed.
- Removed and replaced old hardware during routine upgrades and system repairs.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Monitored IT use to maintain compliance with established processes, policies and guidelines.
- Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
- Maintained working knowledge of current hardware and equipment by completing required training and reading applicable literature.
- Developed self-help tools, user assistance documents and training initiatives to execute overall business technology plans.
- Adhered to internal IT policies on user credentialing to support access management of digital assets.
- Stayed abreast of latest software developments to enhance job knowledge.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Developed and maintained strong relations with customers to meet quality expectations.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
Specimen Processor
Grandview Medical Center
Birmingham, AL
08.2022 - Current
- Labeled and numbered specimens for accurate recordkeeping and blind testing.
- Prepared specimens for in-house testing and for transport to off-site to reference laboratories.
- Unloaded, unpacked and routed incoming specimens by type to different staging areas for further processing.
- Met quality control standards by examining specimens for adequacy and appropriateness.
- Fielded inquiries from clients and phlebotomists regarding specimen requirements and testing protocols.
- Captured client and specimen data electronically to build and update files.
- Supervised supplies in inventory and notified supervisor of low stock levels.
- Kept lab space and equipment clean to prevent contamination with hazardous substances.
- Cleaned and prepared lab equipment for solutions, specimens and samples.
Education
Associate of Science - Biology
T.A. Lawson State Community College
Birmingham, AL04.2021
Skills
- Multidisciplinary Team Collaboration
- Report Preparation
- Mobile Device Management
- Client Relationship Building
- Hardware Upgrades
- Software Installation
- IT Security Management
- Asset Management
- User Training
- Team Management
- Critical Thinking Proficiency
- Interpersonal and Written Communication
- Data Collection
- Inventory Oversight
- Software Updates
- Remote Support
- Security Protocols
- Active Directory
- Customer Support
Timeline
IT Support Specialist GS-9 (TEMP)
Department of the Army
12.2023 - Current
Specimen Processor
Grandview Medical Center
08.2022 - Current
IT Support Specialist
167th Theater Sustainment Command
02.2020 - Current
Associate of Science - Biology
T.A. Lawson State Community College
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