Caitlin McHale
Baltimore,MD
Summary
Results-oriented professional skilled in time management and operational efficiency. Expertise in supervising teams and ensuring compliance with industry regulations. Proven ability to enhance client satisfaction and drive sales through effective daily operations. Strong communicator with problem-solving skills that improve team performance.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Cleaner Supervisor
CAT Cleaners
Baltimore, MD
06.2025 - Current
- Supervise and coordinate the daily cleaning activities in assigned areas for residential and commercial clients, ensuring all tasks are completed to a high standard.
- Guided and supported cleaners, ensuring access to necessary resources for task completion.
- Managed inventory of cleaning supplies and equipment to maintain seamless workflow and resource availability.
- Developed strategies to enhance client satisfaction and identify new business opportunities.
- Schedule staff shifts according to operational requirements while considering individuals' availability.
Intake Coordinator
Omnis Health Life
Baltimore, MD
06.2024 - 05.2025
- sConducted the initial intake interview to obtain client information, including biographical data, medical history, presenting problems, legal status, and other pertinent information.
- Maintained accurate records in electronic health records systems for seamless access and effective management.
- Collaborated with clinical teams to ensure timely patient care transitions.
- Ensured compliance with HIPAA regulations while managing sensitive information discreetly.
- Maintained a positive attitude while de-escalating clients in crisis to ensure a safe environment.
Case Manager
Unlimited Bounds Human Services
Curtis Bay, Maryland
01.2023 - 05.2024
- Provided case management services including intake, assessment, crisis intervention, advocacy referral and monitoring of positive transformation by helping individuals identify harmful thought patterns linked to distress.
- Counseled clients and maintained detailed records through individualized counseling plans that addressed both mental health and emotional needs.
- Document case notes accurately via ICANOTES in compliance with agency policies and procedures.
- Developed trusting relationships with social services, health care providers and governmental agencies.
Licensed Insurance Agent
Coverage One Insurance Group
Fort Lauderdale, Florida
08.2018 - 01.2023
- Cultivated expertise in selling health insurance plans, facilitating informed customer decisions on Medicare Advantage and Supplemental policies.
- Maintained compliance with federal, state, and local laws and regulations governing insurance practices, safeguarding company reputation.
- Reviewed current policies regularly to identify necessary changes aligned with customer needs and regulatory updates.
- Identified and pursued cross-selling opportunities for additional policies or services, enhancing customer satisfaction and trust.
- Surpassed company sales goals for new policies, contributing to overall revenue growth.
Sales Manager
Mattress Warehouse
Cockeysville, Maryland
01.2015 - 07.2018
- Achieved company growth and brand development through market expansion and sales.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Revitalized existing business segment, enhancing customer retention and driving renewal growth.
- Directed and coordinated sales activities and product services to align with team objectives.
- Trained and mentored team members on sales techniques and customer service through training sessions and performance feedback.
Education
Bachelor of Arts - Health Policy & Administration
University of Maryland, Baltimore County
Baltimore, MD08-2012
Skills
- Cleanliness protocols
- Facility management
- Inventory management and oversight
- Workforce scheduling and monitoring team performance
- Leadership and staff supervision
- Compliance with regulations
- Flexibility and adaptability
- Crisis de-escalation
- Trust building and client satisfaction
- Revenue enhancement strategies
- Advocacy for patients' needs
Certification
- Certified Peer Recovery Specialist (CPRS)
- Health and Life Insurance License
Timeline
Cleaner Supervisor
CAT Cleaners
06.2025 - Current
Intake Coordinator
Omnis Health Life
06.2024 - 05.2025
Case Manager
Unlimited Bounds Human Services
01.2023 - 05.2024
Licensed Insurance Agent
Coverage One Insurance Group
08.2018 - 01.2023
Sales Manager
Mattress Warehouse
01.2015 - 07.2018
Bachelor of Arts - Health Policy & Administration
University of Maryland, Baltimore County