Caitie O’Donnell
Seattle,WA
Summary
SPIRITED, FRIENDLY & HARD-WORKING BEVERAGE PROFESSIONAL WITH OVER 15 YEARS OF EXPERIENCE IN THE INDUSTRY SEEKING STEADY EMPLOYMENT AT A REPUTABLE CAFE/RESTAURANT. USES EXACTING STANDARDS TO CRAFT DRINKS AND FOOD WHILE PROVIDING EXCELLENT CUSTOMER SERVICE IN ORDER TO BUILD COMMUNITY.
Overview
11
11
years of professional experience
Work History
Assistant Manager & Barista
Victrola Coffee Roasters
05.2020 - 02.2024
- Responsible for placing weekly orders for goods & supplies,
- Tasked with building daily cash deposits & ensuring accurate amounts of cash on hand,
- Tactfully handled customer & staff concerns using non-violent communication & de-escalation techniques,
- Assisted in interviewing, hiring & creating schedules for new staff
- Provided thoughtful service to guests & adhered to cleanliness standards to insure a pleasant & safe cafe experience
- Offered ongoing & constructive support to team regarding coffee standards & procedures
Barista
Victrola Coffee Roasters
04.2013 - 02.2024
- Crafted premium espresso beverages using the highest industry standards,
- Exhibited extensive knowledge of brewing techniques & flavor identification
- Skilled at fostering a creative & positive work environment
- Able to maintain composure & attention to quality during periods of high volume,
- Created aesthetically pleasing displays & signage
Education
Fine Arts & Graphic Design
The Art Institute of Boston At Lesley University
Boston, MASkills
- Clean & Organized
- Excellent Communication Skills
- Comfortable Delegating Tasks/Taking Initiative
- Knowledge of Specialty Coffee Standards & Procedures
QUALIFICATIONS
WA State Food Handlers Card
MAST Certification
Experience with POS Systems (TOAST)
Timeline
Assistant Manager & Barista
Victrola Coffee Roasters
05.2020 - 02.2024
Barista
Victrola Coffee Roasters
04.2013 - 02.2024
Fine Arts & Graphic Design
The Art Institute of Boston At Lesley University
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