Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitilin Toler

Dothan,AL

Summary

A Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results, Also A Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.

Overview

7
7
years of professional experience

Work History

HHA

FirstLight HomeCare
01.2022 - Current
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted disabled clients to support independence and well-being.

Customer Service Representative

Alta Resources: Blue Cross-Blue Shield
10.2019 - 03.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.

Cashier

Walgreens
04.2017 - 05.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

No Degree - Medical

Fortis College
Dothan, AL
09.2018

High School Diploma -

Fort Lauderdale High School
Fort Lauderdale, FL
06.2015

Skills

  • Team collaboration
  • Behavioral management
  • Recreational activities
  • Infection control
  • Scheduling
  • Customer Complaint Resolution

Timeline

HHA

FirstLight HomeCare
01.2022 - Current

Customer Service Representative

Alta Resources: Blue Cross-Blue Shield
10.2019 - 03.2021

Cashier

Walgreens
04.2017 - 05.2018

No Degree - Medical

Fortis College

High School Diploma -

Fort Lauderdale High School

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Caitilin Toler