Caitlin Aarons
Las Vegas,NV
Summary
Results-oriented Customer Service Manager with strong expertise in driving sales and managing store operations. Skilled in developing and coaching teams to achieve targets while enhancing customer satisfaction. Committed to fostering a positive work environment through effective communication and organizational strategies.
Overview
5
5
years of professional experience
Work History
Admissions Supervisor, Madame Tussauds Las Vegas
Merlin Entertainments Group Ltd.
07.2025 - Current
- Supervised admissions team to ensure accurate ticketing, efficient queue flow, and high guest service standards
- Trained new staff on ticketing systems and entrance procedures to enhance team readiness and guest experience
- Coordinated shift coverage to align staffing with forecasted guest volumes, optimizing service delivery
- Resolved guest issues at entry points, including ticket validation, access questions, and booking amendments
Assistant Manager
Hot Topic
08.2024 - 06.2025
- Trained new employees on product knowledge, customer service protocols, cash handling procedures, and safety regulations to ensure compliance and enhance customer experience
- Oversaw daily operations of store, managing staff and inventory to maintain efficient workflow
- Addressed client questions, concerns, and needs to deliver quality customer service and foster client relationships
Assistant Store Leader
GameStop
11.2023 - 08.2024
- Developed guest-focused solutions using Circle of Life model to enhance customer experience
- Provide outstanding customer service in person and over the phone
- Performed and supervised daily duties including fulfillment, inventory management, and stockroom organization
- Supervised daily operations including fulfillment, inventory management, and stockroom organization to maintain store efficiency
Cosmetic and Fragrance Merchandiser
Macy's
09.2022 - 02.2023
- Increased sales by providing exceptional customer service through excellent customer service
- Designed and implemented engaging front-of-house displays and product presentations
- Worked with managers and beauty team to ensure a clean and inviting shopping environment
Hospitality Guide
Eureka
08.2021 - 05.2022
- Greeted and seated customers, ensuring even distribution of sections for Service Champions (servers) to optimize service flow
- Served food and drinks to onsite customers promptly, accommodating requests and managing high-volume to-go orders from Doordash, Grubhub, and UberEats
Education
Bachelors of Arts - Criminology, Law, and Society, Psychological Sciences
University of California, Irvine
California06-2022
Skills
- Guest engagement
- Customer service
- Staff training
- Team leadership
- Cash management
- Problem-solving
Timeline
Admissions Supervisor, Madame Tussauds Las Vegas
Merlin Entertainments Group Ltd.
07.2025 - Current
Assistant Manager
Hot Topic
08.2024 - 06.2025
Assistant Store Leader
GameStop
11.2023 - 08.2024
Cosmetic and Fragrance Merchandiser
Macy's
09.2022 - 02.2023
Hospitality Guide
Eureka
08.2021 - 05.2022
Bachelors of Arts - Criminology, Law, and Society, Psychological Sciences
University of California, Irvine