Reko F. Pinson
Las Vegas,NV
Summary
Dynamic System Administrator with a proven track record at Las Vegas Aviators, excelling in network troubleshooting and customer support. Adept at enhancing team performance through collaboration and innovative solutions. Skilled in Cisco routers and switches, delivering exceptional service while maintaining high customer satisfaction. Committed to continuous improvement and technical excellence. Experienced system administrator with several year background in information technology. Expert the field and systems. Known for best-in-class hardware and software knowledge and detail-oriented project roll outs. Resourceful professional in network and computer systems management, known for high productivity levels and efficient task completion. Possess specialized skills in network configuration, system security protocols, and disaster recovery planning. Excel in problem-solving, teamwork, and adaptability, ensuring seamless operations and optimized system performance.
Overview
2026
2026
years of professional experience
Work History
Las Vegas aviators
Howard Hughes
Las Vegas, Nevada
06.2020 - 01.2026
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Desktop Support Analyst
Stasmayer, Inc.
North Charleston, SC
01.2017 - 01.2019
- Manages and motivates a team of 10-15 service desk technicians who receive assigned incident tickets, phone calls, emails and other communications from customers requesting technical support for related desktop, laptop, peripherals and IT related issues.
- Supervises the day-to-day operations of the service desk, setting specific customer service standards.
- Documents, tracks, and monitors problems to ensure resolution in a timely manner.
- Recruit, hire, train and support the IT service desk technicians.
- Contribute to improving customer support by actively responding to queries and complaints.
- Establish best practices through the entire technical support process.
- Follow up with customers to identify areas of improvement.
- Develop daily, weekly and monthly reports on help desk team's productivity.
- Provide customer feedback to the appropriate internal teams, like product developers.
- Managed IT Services
Systems Network Administrator
Container Maintenance Corporation
Charleston, SC
01.2014 - 01.2017
- Well understanding of bridging and switching concepts and LAN Technologies.
- Providing IT support for over 300 employees in 26 locations / 200+ email users / 300+ devices.
- PC helpdesk for all company related equipment and printers.
- Management of hardware, software and networks.
- Server maintenance and management.
- Perform routine preventative maintenance on equipment, patching and deployment support.
- Management of internet and phone providers-Windstream, Verizon, and AT&T.
- Management of 5 different email domains.
Tech Coordinator II - Customer Service
Verizon Wireless Communications
Greenville, SC
01.2010 - 01.2014
- Trouble shoot all Verizon mobile products Apple, Android and windows based products.
Logistics Manager
USF Glen Moore (International Paper)
Spartanburg, SC
01.2001 - 01.2009
- Coordinating and prioritizing delivery schedules. Meeting deadlines at 98%.
- Daily dispatching of approx. 20 local and over the road drivers.
- Recruitment, interviewing and selection of company drivers.
- Responsible for all service and support representative and contractors.
- Knowledge of DOT Regulations, AS400 System and Qualcomm.
Tractor Trailer Owner /Operator
R & N Trucking
Accokeek, MD
01.1996 - 01.2001
- Landstar Ranger, Jacksonville, FL
- Transus Intermodal, Greenville, SC
- Rocor International, Oklahoma City, OK
System Administrator
Las Vegas Aviators
Las Vegas, Nevada
03.2020 - 2026
Network Administrator
Howard Hughes
Las Vegas, Nevada
Education
Associate of Applied Science - Computer & Information Science, IT/Networking & Security Management
ECPI College of Technology
Greenville, SC01.2010
Skills
- Networking
- Ubiquiti networks Wi-Fi
- Ubiquiti AirMax
- Cisco routers & switches
- General patch panel work
- Wireless routers
- Security analysis
- Motorola wireless
- Find IP address via subnet masking
- Windows clients & servers
- LAN/WAN Protocols
- DNS
- DHCP
- TCP/IP
- VLSM
- RIP
- IGRP
- EIGRP
- OSPF
- Assembling RJ-45 connections
- Cat5 cabling
- Familiarity with desktop hardware
- Assemble custom wall mounts for computers and peripherals
- Installing and troubleshooting peripherals and hardware
- Mechanical and fusion splicing of Optical Fiber
- A certification training
- Windows Server 2008
- Windows Server 2012
- Windows Server 2016
- Windows XP
- Windows Vista
- Windows 7
- Windows 10
- Microsoft Exchange 2007
- Microsoft Exchange 2010
- Microsoft Exchange 2013
- Office365
- Linux/Unix Red Hat
- Linux/Unix Centos
- Linux/Unix Debian
- Linux/Unix Ubuntu
- Remote Desktop
- VM Ware install & operation
- Experience with Batch scripting
- Experience with Shell scripting
- Experience with VB scripting
- Wire Shark
- WinPcap
- Disaster Recovery
- Intrusion detection software
- Network troubleshooting
- Technical support
- System maintenance
- Team collaboration
References
References available upon request.
Timeline
Las Vegas aviators
Howard Hughes
06.2020 - 01.2026
System Administrator
Las Vegas Aviators
03.2020 - 2026
Desktop Support Analyst
Stasmayer, Inc.
01.2017 - 01.2019
Systems Network Administrator
Container Maintenance Corporation
01.2014 - 01.2017
Tech Coordinator II - Customer Service
Verizon Wireless Communications
01.2010 - 01.2014
Logistics Manager
USF Glen Moore (International Paper)
01.2001 - 01.2009
Tractor Trailer Owner /Operator
R & N Trucking
01.1996 - 01.2001
Network Administrator
Howard Hughes
Associate of Applied Science - Computer & Information Science, IT/Networking & Security Management
ECPI College of Technology