Caitlin Ayers
Findlay ,OH
Summary
Detail-oriented with strong multitasking abilities. Demonstrated success in enhancing customer satisfaction and mentoring team members to deliver exceptional service.
Overview
8
8
years of professional experience
Work History
Catering Supervisor
Sodexo USA
Findlay, OH
06.2018 - 07.2025
- Supervised catering staff, ensuring adherence to quality and service standards.
- Coordinated logistics for events, optimizing food preparation and delivery schedules.
- Trained new employees on food safety protocols and service procedures.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Ensured timely setup and breakdown of event spaces while adhering to all safety protocols.
- Conducted regular performance evaluations of catering staff members, identifying areas for improvement and opportunities for growth.
- Fostered strong relationships with clients through clear communication about their needs and expectations during the planning process.
- Established an environment of respect among staff members by modeling professionalism in every aspect of our work together.
- Mentored junior team members in the art of exceptional service delivery, fostering a culture of excellence within the catering department.
- Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills.
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
- Maintained close working relationships with food and beverage director, head chef, and banquet manager.
- Demonstrated ability to handle multiple tasks effectively. Maintained a quick yet effective work pace.
- Assisted customers through phone calls and addressed issues as they arose. Provided support to customers in various situations and offered help whenever possible.
- Demonstrated effective communication skills to facilitate collaboration and understanding.
Prep Cook
Chic-Fil-A
Findlay, OH
04.2026 - 08.2026
- Supervised catering staff, ensuring adherence to quality and service standards.
- Coordinated logistics for events, optimizing food preparation and delivery schedules.
- Trained new employees on food safety protocols and service procedures.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Ensured timely setup and breakdown of event spaces while adhering to all safety protocols.
- Conducted regular performance evaluations of catering staff members, identifying areas for improvement and opportunities for growth.
- Fostered strong relationships with clients through clear communication about their needs and expectations during the planning process.
- Established an environment of respect among staff members by modeling professionalism in every aspect of our work together.
- Mentored junior team members in the art of exceptional service delivery, fostering a culture of excellence within the catering department.
- Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills.
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
- Maintained close working relationships with food and beverage director, head chef, and banquet manager.
- Demonstrated ability to handle multiple tasks effectively. Maintained a quick yet effective work pace.
- Assisted customers through phone calls and addressed issues as they arose. Provided support to customers in various situations and offered help whenever possible.
- Demonstrated effective communication skills to facilitate collaboration and understanding.
Education
High School Diploma -
Arlington Highschool
Arlington OH06.2018
Culinary/hospitality
Millstream
Findlay, OH05.2018
Skills
Attention to detail
Customer service
Fast and efficient
Great multitasker
Fast at learning something new
Timeline
Prep Cook
Chic-Fil-A
04.2026 - 08.2026
Catering Supervisor
Sodexo USA
06.2018 - 07.2025
High School Diploma -
Arlington Highschool
Culinary/hospitality
Millstream