Caitlin Bagshaw
Pewaukee,WI
Summary
Experienced in team leadership, with a proven track record of driving program success and ensuring operational excellence. Collaborative approach and ability to deliver results that align with organizational objectives. Dependable and adaptable, bringing strong leadership and communication skills to foster teamwork and effectively manage changing priorities.
Overview
11
11
years of professional experience
Work History
Program Supervisor, Early Childhood Health
Walworth County Health & Human Services
08.2021 - Current
- Provides ongoing direction and leadership for program operations
- Defines and interprets administrative policies and mandates
- Monitors and manages data systems to ensure program expectations and requirements are met
- Develops, monitors and maintains contractual agreements with external providers
- Manages financial aspects including contract spending, and budget monitoring in collaboration with fiscal department
- Maintains a high level of correspondence and communication with other human services, medical, and social services agencies
- Encourages and promotes a positive work environment through culture awareness, inclusion, professional development and teamwork
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supported.
- Implements quality assurance measures to maintain high standards in service delivery across all programs under supervision.
Program Coordinator, Children's Long-Term Services
Walworth County Health & Human Services
07.2019 - 08.2021
- Oversee implementation of long-term care programs, ensuring proper coordination of care
- Regularly access state and county program systems to monitor program requirements, service delivery, access and enrollment
- Conduct audits to assure compliance with program policy and procedures in accordance with federal, state and county standards
- Monitor the program budget to ensure that expenditures match authorizations
- Market services, conduct eligibility assessments, identify family needs and make appropriate recommendations ensuring the best interest of the participant
Program Supervisor, Children's Long-Term Support
Lutheran Social Services
10.2017 - 07.2019
- Ensured thorough communication and implementation of program policies and procedures
- Participated in the compilation of an annual budget, oversee budget expenditures and makes necessary adjustments as needed to meet the financial goals of the program
- Developed and monitored provider contracts, ensuring program objectives were met
- Managed program referrals and case assignments ensuring the best interest of participant and staff
- Audited case records and assist in recommendations concerning case disposition through team meetings
- Supported day-to-day functioning of program staff to ensure timely implementation and quality of the agency goals
Support & Service Coordinator
Lutheran Social Services
10.2013 - 10.2017
- Market services, receive referrals and assume a caseload of clients with developmental disabilities, mental health concerns, and/or physical disabilities
- Provide case management services, and coordinate the various social, community and mental health services received by clients, ensuring health and safety
- Conduct assessments of client needs through home visits, interviews, collateral contacts and other investigations
- Develop individualized service plans and provide agreed upon and necessary case management services
- Establish and maintain effective public and working relationships with clients, their family members, caregivers and community providers
Education
BACHELORS DEGREE - PSYCHOLOGY
UNIVERSITY OF WISCONSIN MILWAUKEE
12.2012
CERTIFICATE - CHILDHOOD & ADOLESCENCE STUDIES
UNIVERSITY OF WISCONSIN MILWAUKEE
12.2012
Skills
- Staff training
- Staff development
- Strategic planning
- Program management
- Operational leadership
- Expense tracking
- Team oversight
- Community outreach
- Referral coordination
- Process improvements
- Resource management
Timeline
Program Supervisor, Early Childhood Health
Walworth County Health & Human Services
08.2021 - Current
Program Coordinator, Children's Long-Term Services
Walworth County Health & Human Services
07.2019 - 08.2021
Program Supervisor, Children's Long-Term Support
Lutheran Social Services
10.2017 - 07.2019
Support & Service Coordinator
Lutheran Social Services
10.2013 - 10.2017
CERTIFICATE - CHILDHOOD & ADOLESCENCE STUDIES
UNIVERSITY OF WISCONSIN MILWAUKEE
BACHELORS DEGREE - PSYCHOLOGY
UNIVERSITY OF WISCONSIN MILWAUKEE