Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlin Basham

Windsor Heights,IA

Summary

Dynamic and results-focused professional with over 12 years of dealership experience, excelling in interior repair and detailing at CarMax, Tint World, and Willis Automotive. Recognized for exceptional customer service and awarded Employee of the Quarter four times, while employed at Carmax and being awarded Employee of the Month at Willis. Demonstrating a commitment to quality and efficiency in high-pressure environments. Skilled in interior detailing, interior repair, window film installation, and adept at managing multiple tasks while being self sufficient and self manageable. Focused on customer service and quality while developing and maintaining rapport with guests, co-workers and supervisors.

Overview

13
13
years of professional experience

Work History

Interior Detail/Interior Repair Technician

Willis Automotive
08.2021 - Current
  • Maintained inventory of repair supplies and ordered accordingly.
  • Detailed and repaired vehicles to company standards.
  • Coordinating with sales and service staff to complete vehicles in a timely manner.
  • Repaired burn holes, leather, vinyl, rips and tears, interior scratches and scuffs, etc.

Detail Technician and Window Film Installer

Tint World
08.2020 - 08.2021
  • Was first employee hired at this location based on detail experience.
  • Trained in Minnesota to install window film.
  • Scheduled appointments by phone and email.
  • Informed customers on window film, PPF, and detailing products.

Reconditioning Associate 4

CarMax
10.2012 - 11.2019
  • Coordinated for transport pick-up and receiving for new and used vehicles.
  • Selected and was the first employee at this location to train in Richmond, Virginia for interior repair.
  • Repaired leather, vinyl, headliners, vehicle flooring, etc.
  • Coordinated off-lot sublet work including, windshield replacements, warranty repairs, and recall work at dealerships within the area via email and phone communications.
  • Created a rapport with nearby dealerships, management, and coworkers to deliver a consistent, quality product.
  • Worked in a supervisor position to oversee the operation of the cosmetic detail department including, wash-bay, interior and exterior detail, and final quality control.
  • Was awarded Employee of the Quarter 4x.

Education

High School Diploma -

East High School
Des Moines, IA
05-2012

Skills

    Results focused

    Detailed oriented

    Able to handle heavy workloads and manage multiple tasks at once

    Dealership experience for over 12 years with a vast knowledge of vehicles

    Customer service oriented

    Interior Repair, Interior Detail, Window Film Installation

    Interior

Timeline

Interior Detail/Interior Repair Technician

Willis Automotive
08.2021 - Current

Detail Technician and Window Film Installer

Tint World
08.2020 - 08.2021

Reconditioning Associate 4

CarMax
10.2012 - 11.2019

High School Diploma -

East High School

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